Uploading to the cloud

Dear @budryslp ,

Thanks for getting in touch and reporting the issue.

Please, send the backup log file for us to troubleshoot the issue.

You can download the mentioned log file by this article link:
https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

Thank you beforehand.

https://we.tl/t-sXdhYRKi6o

Dear @budryslp ,

Thanks for the log.

Could you go to the Plugin Settings and increase the “Upload to Cloud Chunk Size”? https://tinyurl.com/y77t96cz

Then save the settings and try another backup.

Let us know about the results.

I put at maximum but issue still exists

Dear @budryslp ,

Could you perform a small backup, let’s say just the Database this time and let us know if the issue persists?

That passed.

Dear @budryslp ,

Thank you for the information.

Could you perform another backup which would have both the DB and the files without the Uploads (just uncheck the Uploads from the Files)?
Let us know what happens with this one.

That works fine

Hello @budryslp ,

Thank you for the info.

This time, please, perform a backup of just the Uploads, nothing else and let us know if that’s successful as well.

Doesn’t work

Hi @budryslp ,

Thanks for trying. Could you send the log of the failed backup of the Uploads?
Thank you.

https://we.tl/t-zdkfTSsyOC

Dear @budryslp ,

This is a full backup and not just the Uploads.

Could you send the failed log of the Uploads backup, please?

Hello @budryslp ,

How are you today?

We haven’t received the Uploads backup log yet and were wondering if you could send it.