UPS rates different than plugin

Greetings,
I have the same problem….
I don’t know how to solve it.
I found this, but just if that can help the developer:
https://stackoverflow.com/questions/22951358/ups-rates-api-gives-low-price

Hi,

could you please check did you use Dimensional Weight on UPS site for calculating shipping cost?

Please, let me know.

Cheers,
Pr

Hi,
please, have a look to the screenshots:
https://aceautomation.eu/Clipboard01.png
It’s not the case for all address. Sometime.
I searched if it’s the fuel or residential surcharges.. but I didn’t found a resultat equal to your plugin.
Thanks

and another example just for information..
Romania, 040183 Bucharest, 0.3 kg, 28*20*5 cm
17.71 € via Plugin
19.99 €exVAT 23.99 €incVAT (VAT=20%) via UPS website

Thanks,

could you also write did you enable negotiated rates in the settings?
Screenshot.

Cheers,
Pr

Hello,
yes, otherwise, the price on my Screenshots would be more than 77 €!
Have a look to the screenshot, you have the price list and negociate price.
Thanks
Rémi

Hi Remi,

The store address for UPS and in shop is the same?

Plugins uses this address:
https://wpdesk.me/pr/54-56.png

Unless there is checked custom origin option in WooCommerce > Settings > Shipping > UPS:
https://wpdesk.me/pr/53-11.png

Can you send me screenshots of these places?

Cheers,
Pr

Hi Pr,
Yes, it was the case with my previous tests, and always the case.
https://aceautomation.eu/Clipboard02.png
For your information, I test your plugin on rievtech.fr, not aceautomation.eu
So you can try on this website
I asked also to UPS more information.. how to obtain via API the same amount than our account. I will forward you the answer if I get it.
Did you check this link: https://stackoverflow.com/questions/22951358/ups-rates-api-gives-low-price
Did you tested on your side the parameteres and address of my screenshot ?
Thanks Pr !
Rémi
PS: I’ve maybe found the “issue”.. I will come back

• This reply was modified 6 years ago by Hergé.

1)
Romania, 040183 Bucharest, 0.3 kg, 5*5*10 cm :
17.71 € via Plugin & 17.71 € via UPS website. Great!
with fuel surcharge.
(I enter post code and city manualy in UPS account > no residential surcharge)

2)
Romania, 040183 Bucharest, 0.3 kg, 5*5*10 cm :
17.71 € via Plugin & 19.99 € via UPS website. Bad.
with fuel surcharge + Residential surcharge (3.35 price list)
(I chose an existing cutomer in UPS account > residential surcharge recorded)

Ok, I think the difference is (all cases?) the residential surcharge.
Note also, the discount on residential surcharge is specific (38% for me)- not the same than for shipping costs.

The best if possible is to offer the possibility to add any value in addition to the total. (value and/or %)

Hi,

According to what the ospiotr wrote in this thread, the matter is passed on to our developers. As soon as we get info about verification – I will let you know.

Best Regards,
Pr

Hi Great! Thanks!