Upsell nag messages our clients can see, even on PRO plan

  • Web Guys

    (@webinfinitynz)


    5 months, 1 week ago

    I love to use Elementor but I honestly cannot recommend it at all in its current state, especially for digital agencies / web design companies.

    They’ve released various addon products, not included in the standard Free or Pro plan, which is fine. The problem is, even on the paid/Pro plan, we (and more importantly OUR CLIENTS) see these regular nag messages, prompting them to purchase things like AI, Image Optimization etc. These messages cannot not be disabled / keeps showing at various points.

    This is causing serious issues for various agencies with their clients complaining about these messages and/or them thinking their site doesn’t have good features.
    E.G. We already use an image optimization plugin and tell our clients their images are highly optimized to make their site as fast as possible. Then they log into to make a post etc and see a message telling them their images are not optimized and can cause them problems…which in turn causes them to complain to us and potentially LOSE A CLIENT.

    Elementor, I get you want people to buy your addon products but you need to STOP nagging users on PRO plan websites! I can’t believe I have to say this.

    • This topic was modified 5 months, 1 week ago by Web Guys. Reason: Edited because it didn't save the 1 star
    • This topic was modified 5 months, 1 week ago by Web Guys.
Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello,

    Thank you for sharing your thoughts about Elementor. We’re sorry to hear about the frustration you’ve faced with the promotional content appearing in your dashboard.

    We understand that this has been inconvenient and intrusive, and we sincerely apologize for any disruption this has caused. Your feedback is important to us, and we want you to know that we take it seriously. We’ll make sure that your concerns about these ads are communicated to the right team to help improve our approach moving forward.

    We’re constantly striving to balance our growth with providing the best possible experience for our users, and feedback like yours is crucial in helping us find that balance.

    Thank you again for your candid feedback. We hope to regain your trust in the future.

    Best regards,

    Thread Starter Web Guys

    (@webinfinitynz)

    No offence but will “We’ll make sure that your concerns about these ads are communicated to the right team to help improve our approach moving forward” actually stop these ads for Pro users?

    I (and many other agencies ) don’t want a vague answer improving moving forward, we want these ads removed now.

Viewing 2 replies - 1 through 2 (of 2 total)
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