UpSell/Cross Sell Not Working

  • Resolved xarcadia

    (@xarcadia)


    9 years, 4 months ago

    Whenever I try to cross-sell any item with anything, even though I find the product in the menu, click the arrow to move it over to the right hand side, it appears on the right hand side with an “x” next to it, as if it is there, once I hit update, the entire cross-sell section clears out. Could you let me know what may be causing this?

    https://www.ads-software.com/plugins/jigoshop/

Viewing 15 replies - 1 through 15 (of 17 total)

  • Hi xarcadia,

    Can you provide please some link with example?

    Thread Starter xarcadia

    (@xarcadia)

    Sure! You can take a look here.

    Are you experiencing this problem with some specific plugin?

    Up-sells & Cross-sells plugin for example

    Good afternoon xarcadia,

    Probebly you will need to update your Upsell/Cross Sell plugin to latest version

    Thread Starter xarcadia

    (@xarcadia)

    I am using the Upsell/Cross Sell plugin and its updated, but still no go.

    Hi xarcadia,

    Few days ago was released a new version of Upsell/Cross Sell plugin, the current version is 1.4.3. You can check it on :

    https://www.jigoshop.com/

    The latest bugs definetly have been fixed.

    Thread Starter xarcadia

    (@xarcadia)

    Hi Vasili, I checked and updated it yesterday and tried to add a cross-sell item after the upgrade and it still did not work.

    xarcadia,

    I just tested it on my test site and it is working just fine ufter updating.
    You can clear your browser cache and see if it is working (Ctrl + f5)

    Also if you have some Cache plugin disable it and try again.

    Thread Starter xarcadia

    (@xarcadia)

    Hi Vasili, I had tried this before, but I tried it again and its not working. This is how the situation unfolds

    1) I go into the “Cross-Sells” tab
    2) Under “Products” I type in a keyword, and a list of items containing that keyword appears
    3) I click on the arrow to move the item over to the “Cross Sells” field.
    4) The item goes into the cross sell field
    5) I hit update
    6) When i scroll down and click on the cross-sells tab, the “Cross Sells” field is now empty, as if I never did anything.

    Its great that you are able to get it to work on your site, but its currently not working on mine. I am sure that there is a reason for it, but I was hoping that Jigoshop support would be able to help me troubleshoot the issue.

    Good afternoon xarcadia,

    Could you provide please a temporary access on your site admin at
    [email protected]

    So we can take a look and invastigate the issue

    Good day xarcadia,

    Thanks form provide us the admin access.
    I have looked at your admin and as I told you, you need to install the latest version of UpSell/Cross Sell plugin, your version is 1.4.2, the latest version is 1.4.3, you can go to
    https://www.jigoshop.com/
    and log in to your account and download the latest version in the section “My downloads”, you will find also all the plugins updated versions you had purchased from Jigoshop. Also you can see from your admin panel that new version of plugin is available for download.

    Thread Starter xarcadia

    (@xarcadia)

    Hi Vasili

    I sent 2 emails to support explaining this. I suspect there is another issue happening here because I have upgraded the plugin 5 times, but it simply will not take, whenever I click on another link, the plugin disappears. Feel free to login and test it yourself.

    Plugin Author MWSGD

    (@mwsgd)

    Hi xarcadia,

    This problem is now resolved. It was a minor quirk with the update process.

Viewing 15 replies - 1 through 15 (of 17 total)
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