Upstream activation issues

The same situation. We have working with UpStream 4 years, and a week ago our subscriptions were renewed. Now we have all problems from last messages (custom fields, reactivation issue, no downloads, etc). And the most critical one is that there is no any answers from support (emails and tickets) last week.

Do you know if there is a www.ads-software.com hot line to file a complaint?

Moderator note:

“Do you know if there is a www.ads-software.com hot line to file a complaint?”

There is not. Because this is a commercial transaction, you need to contact the vendor directly at https://upstreamplugin.com/contact-us/. Commmercial products are not supported in these forums.

* Hi @cschabel and @avmcsmu

On paper this plugin seems to do what we need – the comments above are worrying though.

Can anyone above comment on if they got their issues sorted before we commit to purchase?

ie. You were able to download your licensed files after purchase?

• This reply was modified 2 years, 5 months ago by Natacha.
• This reply was modified 2 years, 5 months ago by Natacha.

This issue was solved for me partially. I never heard back from the company, and am still not able to activate one extension that I purchased from them, but most of the problems I had were caused by the authentication process of the plugin. If you are running your application in both a dev environment, and another environment(I have 3 staging instances, and one production instance), the application activation key’s will conflict with the other instances of the website, so you can’t update the plugin. The solution is to disable all but one instance of the plugin. When I did that, everything authenticated, and started working again. I still wasn’t able to fix a few minor issues, and may not be able to, until I can get in contact with someone in the company, but much of the issue was my misunderstanding of the authentication/validation keys. I hope this helps.

C.

@cschabel Thank you so much for responding back. Really appreciated.

Can I ask if you know if their software works with recent versions of WordPress? (ie. version 6+? I notice their demo is running version 5.4

I am worried about recommending software to my client, only to find we are stuck with a ton of compatibility issues ??

I sent them a pre-sale Q and I am waiting to hear back also. But it is a worry they are suddenly non-responsive.

I am using the latest version of wordpress and everything seems to work fine. I would inform your client, that it is one of the best project management plugins for WordPress on the market, but, like any software it has some bugs, and the company support can be unresponsive. Another thing I’d like to mention is to not go beyond 50 or 60 tasks per project. The application will lock up because it has been developed using asynchronous tech that is front end heavy, and client memory taxing. To prevent this from happening do not attach large images to tasks. Also, break your projects down into 3-4 projects. For example, instead of a “website” project, break it down into “project one – WordPress Installation”, Project one – plugin installations”, “Project one – Theme design”, “Project one – Content development”, etc. That way the plugin will not lock up due to memory issues. Just FYI.

C.

@cschabel This is incredible feedback – thanks so much!

We will install on a VPS system with lots of memory to hopefully minimise the load.

Thank you so much for the info – really appreciate it.

• This reply was modified 2 years, 5 months ago by Natacha.