uptick in responsiveness

I am seeing a noticeable uptick in support forum responsiveness. This is good. On paper, Time.ly has good features and event calendars by nature are complex to develop – for a lot of reasons. Issues happen. Everyone wants time.ly to succeed as once we have time invested, the cost of switching away is high. But the pain of being embarrassed in front of a client is higher.

By the way, I consider the new pricing to be quite reasonable if the support is consistently high quality. $95 for a well supported Core+ is a great value

Part of great support is proactive information around known issues. Information for workarounds, things to consider for known issues or real-world “laws of physics” constraints. (every product has them)

This information should be listed on forum sticky posts so it can be baked-in to Time.ly’s customer’s website dev plan, up- front rather than having the site crash or calendar disappear the night before the big client unveil.

All calendars will have memory, performance, occasional display, and other issues – let’s just be proactive about disclosing them, along with advice on how to deal with them – saves us, and time.ly a lot of pain, time and money.

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