Urgent: 404 Error in Course Editor and Course Access Issues

  • Resolved elkiyingi

    (@elkiyingi)


    3 months, 2 weeks ago

    Hello,

    I’m writing to report a critical issue affecting our website, Orelvine.com, after a recent redesign.

    Issue:

    1. Course Editor 404 Error: Instructors encounter a 404 error page when attempting to “view” a course within the course editor.
    2. Course Access Problems: Students are unable to access course content (curriculum) when clicking “continue” or “start course” on their course overview page. The page simply reloads.

    Troubleshooting Steps Taken:

    • Verified and saved permalinks within the WordPress dashboard.
    • Deactivated all non-essential plugins to isolate potential conflicts.

    System Information:

    • MasterStudy LMS: (3.3.26)
    • MasterStudy LMS Pro: (4.3.4)
    • MasterStudy LMS Theme: (1.1.14, child: 1.1.10)

    Important Note:

    The offline version of the website, used during the redesign process, functions perfectly without these errors. This suggests the issue might be related to the migration process or the server.

    Request:

    We would greatly appreciate your urgent assistance in diagnosing and resolving these critical issues. Our instructors and students are currently unable to properly manage and access courses.

    Thank you for your help on this matter.

    Sincerely,

    Emma

    The page I need help with: [log in to see the link]

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