Urgent Assistance Required – Forminator Forms Missing After Website Crash

Hi @lspr,

Sorry to hear about the issues noticed. Sounds like the issue might be more within the database side.

Could you please check and see whether there are following tables present on the database?side?

wp_frmt_form_entry
wp_frmt_form_entry_meta
wp_frmt_form_reports
wp_frmt_form_views

The wp_ in the above table is a database prefix, and it’ll vary for each?website.

Please check and see whether the above-mentioned tables are present and whether there are any data in those tables.

Would also recommend checking if there are any server logs, it might also give a better idea if there are any specific errors picked regarding these instances.

Please do let us know how that goes, so that we could have a better idea.

Kind Regards,

Nithin

Hello,

The above-mentioned tables are present and there are data in those tables.

For the server logs, I’m unable to access it to find any specific errors.

Hi @lspr,

Thanks for looking, so the tables are present, could you also check one more aspect where Forminator should be saving forminator_form_meta meta_key in the WP Post Meta table?

Apart from the mentioned tables, the form settings are stored in the wp_postmeta table, if that is also missing you might notice similar.

You can check and see by running the following SQL query and see whether it picks value for the mentioned meta key:

SELECT * FROM wp_postmeta WHERE meta_key = 'forminator_form_meta'

Please do make sure to add the correct table prefix for the wp_postmeta according to your table.

The query should give a result with post_id which is the form ID, meta_key and the meta_value which would have all the fields and settings for the specific form ID.

If you could also share a screenshot of the result it would be helpful.

In case those are missing afte running the SQL query then you’ll have to check and see if a restore from the backup for the wp_postmeta table would help.

Please do note that in case you have already created a new form, you should see the forminator_form_meta for that specific form in the SQL results too.

So please compare the post_id and the Form ID to ensure they are the same, to differentiate whether the results point to a new form or missing forms.

You can find the form ID when you edit the form and by checking the URL:

wp-admin/admin.php?page=forminator-cform-wizard&id=6

Please do let us know how that goes.

Kind Regards,

Nithin

Hello @lspr ,

It’s been several days since we got any message from you, so I will assume that my colleague’s response was helpful.

I will close this topic then. But if you need further help re-open it.

kind regards,
Kasia

Hi Kasia,

No, it hasn’t been resolved, I have limited technical knowledge to run the SQL query, It would be helpful if you could fix it from your end.

I have sent several messages regarding this to WordPress support.

Kindly let me know if that is possible.

Hi @lspr,

Sorry to hear about the ongoing issue, however, I’m afraid, to have a better idea regarding the issue noticed, we’ll need more information as requested in the previous response:

https://www.ads-software.com/support/topic/urgent-assistance-required-forminator-forms-missing-after-website-crash/#post-17537505

If the fields are missing after a backup restore, it would point that the tables aren’t intact after a restore and hence we requested additional information.

Checking the wp_postmeta table is also critical as its’ where all the fields are saved.

You can check this doc on how to run the provided SQL query via PHPMyAdmin:
https://www.hostgator.com/help/article/how-to-run-sql-queries-in-phpmyadmin

Please refer to the above doc and provide further information as requested in the previous response so that we can assist further.

Looking forward to your response.

Kind Regards,

Nithin