URGENT: Changing Country, State or Shipping method erases CC info

  • Resolved shirgans

    (@shirgans)


    6 years, 6 months ago

    I have updated the plugin on our live site and saw this bug, so I tested it on a clean installation where only WC and stripe is installed.
    Changing anything that will reload the order review will also erase the CC details.

    To reproduce:
    1) Add item to cart and go to checkout
    2) Then fill all data include CC details.
    3) Change the state or country
    4) CC details will be blank again

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor royho

    (@royho)

    This is not a bug and that’s how it works. When you change the form information, the CC area form gets reloaded.

    Thread Starter shirgans

    (@shirgans)

    It wasn’t like that before the update + it’s a bad behaviour so it should be considered as a bug.
    If you don’t want to lose a sale you can’t frustrate your client…

    Plugin Contributor royho

    (@royho)

    > It wasn’t like that before the update

    What version are you referring to before the update?

    Thread Starter shirgans

    (@shirgans)

    Version 3.2.3

    • This reply was modified 6 years, 6 months ago by shirgans.
    Plugin Contributor royho

    (@royho)

    Ok so its not the same. Pre 4.0, the form was hosted on your site which we had control to. After 4.0, the form is hosted by Stripe hence the more secured way. It also shifts the PCI compliance liability to Stripe.

    Thread Starter shirgans

    (@shirgans)

    Currently, we have downgraded to an older version.
    I think this is something you must fix. A normal behaviour of a user will be:
    1) Filling billing & shipping info
    2) Filling payment info
    3) Choosing shipping method

    This will result in losing the payment info.

    It happens too often.

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @shirgans

    I think this is something you must fix.

    As Roy said, the form fields are controlled by Stripe and not your site.

    If your customer is choosing the shipping method after filling in the address details and payment details, I would recommend moving the shipping options above your payment card fields on the checkout as is the standard layout.
    Filling in the payment card details should be the last part the customer gets to as that is them finalising the order.

    Thanks,

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @shirgans

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 8 replies - 1 through 8 (of 8 total)
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