• Resolved philip8829

    (@philip8829)


    I have some serious problems since the wc 3.4 update. A lot of product download links do not work properly anymore.
    If the customer click the link they will get an HTTP ERROR 500.

    Strange thing is that on some pages the link do work, and other pages they do NOT.
    I also see a difference in the donwload links. Some include the email address and some don’t (I guese because of the GDPR?)

    Here the links that do NOT work:
    https://website.com/my-account/view-order/37632/
    – also the page just after checkout.
    – all emails send out by WC
    – All links without the email address in the string (GDPR issue?)

    Here the links that DO work:
    https://website.com/my-account/downloads/ (also strange is the the counter of remaining download does not count down anymore)
    – all the links I can send manually (going to the order, copy the download link and mail it to them)
    – all links with the email address in the string

    Hope to hear soon. Do more people have this problem?

    Note: I do also use the plugin (also from woocommerce) “Grant download permissions for past WooCommerce orders”. Can this be related? I deactivated it and didn’t change anything.

    • This topic was modified 6 years, 9 months ago by philip8829.
    • This topic was modified 6 years, 9 months ago by philip8829.
    • This topic was modified 6 years, 9 months ago by Jan Dembowski. Reason: Removed "URGENT:" from the topic title as that's not appropriate for a volunteer support forum
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    The two links you sent through requires one to be logged in and isn’t something we can troubleshooting from here.

    With that said, you mentioned that the URLs include email addresses – could you send through an example of what that URL looks like? The reason I’m asking is that I don’t believe the GDPR changes should affect download links.

    Finally, could you also post a copy of your system status report here? You can find that under WooCommerce > System Status.

    Thanks!

    Thread Starter philip8829

    (@philip8829)

    Hi RK,

    Thanks for your support!

    I understand. The links were just for indication.
    I’m also just guessing what could have happened in the update.

    These are the 2 forms of links that the customer can receive:
    link 1 (doesn’t work): https://website.com/?download_file=99999&order=wc_order_5b0f8b64a2a20&uid=93146208b6587b26eab3a6c6d41ae4d24737ad732f08789391e068dcdb714d1a&key=1273036a5324ce3a89ca6c4825adf4d6

    link 2 (works): https://website.com/?download_file=88888&order=wc_order_5a1b46426829d&email=EMAILADDRESS%40gmail.com&key=8b80c5bfcff78c2a9741b4f93179d94c

    Let me know if you need more information from me.

    Note in the bottom of the report I”m changing some template files in my child theme. But when I delete them nothing changes. So it cant be that I think?

    Status report:

    
    ### WordPress Environment ###
    
    Home URL: https://pv-productions.com
    Site URL: https://pv-productions.com
    WC Version: 3.4.1
    Log Directory Writable: ?
    WP Version: 4.9.6
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.4
    PHP Post Max Size: 96 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 5000
    cURL Version: 7.47.0
    OpenSSL/1.0.2g
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.30-MariaDB-1~xenial
    Max Upload Size: 96 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 3.4.1
    WC Database Prefix: saroc_
    MaxMind GeoIP Database: ?
    Total Database Size: 246.06MB
    Database Data Size: 211.22MB
    Database Index Size: 34.84MB
    saroc_woocommerce_sessions: Data: 59.25MB + Index: 4.17MB
    saroc_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB
    saroc_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    saroc_woocommerce_downloadable_product_permissions: Data: 0.69MB + Index: 0.71MB
    saroc_woocommerce_order_items: Data: 0.86MB + Index: 0.43MB
    saroc_woocommerce_order_itemmeta: Data: 8.19MB + Index: 3.84MB
    saroc_woocommerce_tax_rates: Data: 0.01MB + Index: 0.02MB
    saroc_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    saroc_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    saroc_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB
    saroc_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    saroc_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.01MB
    saroc_woocommerce_payment_tokenmeta: Data: 0.01MB + Index: 0.02MB
    saroc_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    ahm_files: Data: 0.01MB + Index: 0.00MB
    saroc_ac_abandoned_cart_history_lite: Data: 19.52MB + Index: 0.00MB
    saroc_ac_email_templates_lite: Data: 0.02MB + Index: 0.00MB
    saroc_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB
    saroc_ac_sent_history_lite: Data: 0.05MB + Index: 0.00MB
    saroc_commentmeta: Data: 0.20MB + Index: 0.02MB
    saroc_comments: Data: 1.59MB + Index: 0.77MB
    saroc_contest_gal1ery: Data: 0.02MB + Index: 0.00MB
    saroc_contest_gal1ery_comments: Data: 0.02MB + Index: 0.00MB
    saroc_contest_gal1ery_create_user_entries: Data: 0.02MB + Index: 0.00MB
    saroc_contest_gal1ery_create_user_form: Data: 0.02MB + Index: 0.00MB
    saroc_contest_gal1ery_entries: Data: 0.02MB + Index: 0.00MB
    saroc_contest_gal1ery_f_input: Data: 0.02MB + Index: 0.00MB
    saroc_contest_gal1ery_f_output: Data: 0.02MB + Index: 0.00MB
    saroc_contest_gal1ery_ip: Data: 0.05MB + Index: 0.00MB
    saroc_contest_gal1ery_mail: Data: 0.06MB + Index: 0.00MB
    saroc_contest_gal1ery_mails_collected: Data: 0.02MB + Index: 0.00MB
    saroc_contest_gal1ery_mail_admin: Data: 0.02MB + Index: 0.00MB
    saroc_contest_gal1ery_mail_confirmation: Data: 0.02MB + Index: 0.00MB
    saroc_contest_gal1ery_options: Data: 0.02MB + Index: 0.00MB
    saroc_contest_gal1ery_options_input: Data: 0.02MB + Index: 0.00MB
    saroc_contest_gal1ery_options_visual: Data: 0.02MB + Index: 0.00MB
    saroc_contest_gal1ery_pro_options: Data: 0.02MB + Index: 0.00MB
    saroc_download_log: Data: 0.00MB + Index: 0.00MB
    saroc_dynamic_widgets: Data: 0.00MB + Index: 0.00MB
    saroc_edd_customers: Data: 0.00MB + Index: 0.00MB
    saroc_ewwwio_images: Data: 0.00MB + Index: 0.00MB
    saroc_gdsr_data_article: Data: 0.00MB + Index: 0.00MB
    saroc_gdsr_data_category: Data: 0.00MB + Index: 0.00MB
    saroc_gdsr_data_comment: Data: 0.00MB + Index: 0.00MB
    saroc_gdsr_ips: Data: 0.00MB + Index: 0.00MB
    saroc_gdsr_moderate: Data: 0.00MB + Index: 0.00MB
    saroc_gdsr_multis: Data: 0.00MB + Index: 0.00MB
    saroc_gdsr_multis_data: Data: 0.00MB + Index: 0.00MB
    saroc_gdsr_multis_trend: Data: 0.00MB + Index: 0.00MB
    saroc_gdsr_multis_values: Data: 0.00MB + Index: 0.00MB
    saroc_gdsr_templates: Data: 0.02MB + Index: 0.00MB
    saroc_gdsr_votes_log: Data: 0.00MB + Index: 0.01MB
    saroc_gdsr_votes_trend: Data: 0.00MB + Index: 0.00MB
    saroc_gwolle_gb_entries: Data: 4.00MB + Index: 0.01MB
    saroc_gwolle_gb_log: Data: 0.05MB + Index: 0.01MB
    saroc_huge_itgallery_gallerys: Data: 0.00MB + Index: 0.00MB
    saroc_huge_itgallery_images: Data: 0.01MB + Index: 0.00MB
    saroc_huge_itgallery_like_dislike: Data: 0.00MB + Index: 0.00MB
    saroc_idealcheckout: Data: 0.00MB + Index: 0.00MB
    saroc_ip_geo_block_cache: Data: 0.02MB + Index: 0.02MB
    saroc_ip_geo_block_logs: Data: 0.02MB + Index: 0.03MB
    saroc_ip_geo_block_stat: Data: 0.02MB + Index: 0.00MB
    saroc_iqblock_logging: Data: 0.02MB + Index: 0.02MB
    saroc_links: Data: 0.01MB + Index: 0.00MB
    saroc_microblogposter_accounts: Data: 0.00MB + Index: 0.00MB
    saroc_microblogposter_logs: Data: 0.00MB + Index: 0.00MB
    saroc_microblogposter_old_items: Data: 0.00MB + Index: 0.00MB
    saroc_mobileassistant_accounts: Data: 0.00MB + Index: 0.00MB
    saroc_mobileassistant_devices: Data: 0.00MB + Index: 0.00MB
    saroc_mobileassistant_failed_login: Data: 0.00MB + Index: 0.00MB
    saroc_mobileassistant_push_settings: Data: 0.00MB + Index: 0.00MB
    saroc_mobileassistant_session_keys: Data: 0.00MB + Index: 0.00MB
    saroc_mobileassistant_users: Data: 0.00MB + Index: 0.00MB
    saroc_mollie_pending_payment: Data: 0.00MB + Index: 0.00MB
    saroc_newsletter: Data: 0.50MB + Index: 0.20MB
    saroc_newsletter_emails: Data: 0.14MB + Index: 0.00MB
    saroc_newsletter_sent: Data: 0.41MB + Index: 0.23MB
    saroc_newsletter_stats: Data: 1.52MB + Index: 0.31MB
    saroc_newsletter_user_logs: Data: 0.02MB + Index: 0.00MB
    saroc_options: Data: 6.01MB + Index: 1.83MB
    saroc_pmxe_exports: Data: 0.07MB + Index: 0.00MB
    saroc_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB
    saroc_pmxe_posts: Data: 0.13MB + Index: 0.06MB
    saroc_pmxe_templates: Data: 0.10MB + Index: 0.00MB
    saroc_postmeta: Data: 36.02MB + Index: 9.47MB
    saroc_posts: Data: 16.50MB + Index: 0.75MB
    saroc_ps_exclude: Data: 0.00MB + Index: 0.00MB
    saroc_ps_postmeta: Data: 0.00MB + Index: 0.00MB
    saroc_ps_posts: Data: 0.02MB + Index: 0.01MB
    saroc_ps_product_sku: Data: 0.00MB + Index: 0.00MB
    saroc_reflex_gallery: Data: 0.00MB + Index: 0.00MB
    saroc_reflex_gallery_images: Data: 0.00MB + Index: 0.00MB
    saroc_smush_dir_images: Data: 0.02MB + Index: 0.03MB
    saroc_sm_blacklist: Data: 0.02MB + Index: 0.05MB
    saroc_sm_bounces_hard: Data: 0.02MB + Index: 0.02MB
    saroc_sm_bounces_log: Data: 0.02MB + Index: 0.03MB
    saroc_sm_historique_envoi: Data: 0.02MB + Index: 0.03MB
    saroc_sm_liste: Data: 0.00MB + Index: 0.01MB
    saroc_sm_liste_test: Data: 0.02MB + Index: 0.06MB
    saroc_sm_log: Data: 0.02MB + Index: 0.02MB
    saroc_sm_spamscore: Data: 0.02MB + Index: 0.02MB
    saroc_sm_stats_smtp: Data: 0.02MB + Index: 0.02MB
    saroc_sm_suite: Data: 0.02MB + Index: 0.03MB
    saroc_sm_temps: Data: 0.02MB + Index: 0.03MB
    saroc_sodahead_templates: Data: 0.01MB + Index: 0.00MB
    saroc_tcp_addresses: Data: 0.00MB + Index: 0.00MB
    saroc_tcp_countries: Data: 0.02MB + Index: 0.00MB
    saroc_tcp_currencies: Data: 0.01MB + Index: 0.00MB
    saroc_tcp_orders: Data: 0.00MB + Index: 0.00MB
    saroc_tcp_ordersmeta: Data: 0.00MB + Index: 0.00MB
    saroc_tcp_orders_costs: Data: 0.00MB + Index: 0.00MB
    saroc_tcp_orders_costsmeta: Data: 0.00MB + Index: 0.00MB
    saroc_tcp_orders_details: Data: 0.00MB + Index: 0.00MB
    saroc_tcp_orders_detailsmeta: Data: 0.00MB + Index: 0.00MB
    saroc_tcp_rel_entities: Data: 0.00MB + Index: 0.00MB
    saroc_tcp_taxes: Data: 0.00MB + Index: 0.00MB
    saroc_tcp_tax_rates: Data: 0.00MB + Index: 0.00MB
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    saroc_term_relationships: Data: 0.03MB + Index: 0.08MB
    saroc_term_taxonomy: Data: 0.01MB + Index: 0.01MB
    saroc_uji_counter: Data: 0.00MB + Index: 0.00MB
    saroc_uji_subscriptions: Data: 0.00MB + Index: 0.00MB
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    saroc_UPCP_Catalogue_Items: Data: 0.00MB + Index: 0.00MB
    saroc_UPCP_Categories: Data: 0.00MB + Index: 0.00MB
    saroc_UPCP_Custom_Fields: Data: 0.00MB + Index: 0.00MB
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    saroc_UPCP_Items: Data: 0.00MB + Index: 0.00MB
    saroc_UPCP_Item_Images: Data: 0.00MB + Index: 0.00MB
    saroc_UPCP_SubCategories: Data: 0.00MB + Index: 0.00MB
    saroc_UPCP_Tagged_Items: Data: 0.00MB + Index: 0.00MB
    saroc_UPCP_Tags: Data: 0.00MB + Index: 0.00MB
    saroc_UPCP_Tag_Groups: Data: 0.00MB + Index: 0.00MB
    saroc_UPCP_Videos: Data: 0.00MB + Index: 0.00MB
    saroc_usermeta: Data: 6.84MB + Index: 3.13MB
    saroc_users: Data: 0.24MB + Index: 0.25MB
    saroc_vs_current_online_users: Data: 0.00MB + Index: 0.00MB
    saroc_vs_overall_counter: Data: 0.00MB + Index: 0.00MB
    saroc_vtprd_purchase_log: Data: 0.00MB + Index: 0.00MB
    saroc_vtprd_purchase_log_product: Data: 0.00MB + Index: 0.00MB
    saroc_vtprd_purchase_log_product_rule: Data: 0.00MB + Index: 0.00MB
    saroc_wcdpue_log: Data: 0.19MB + Index: 0.00MB
    saroc_wcdpue_scheduled: Data: 0.02MB + Index: 0.00MB
    saroc_wc_download_log: Data: 0.11MB + Index: 0.13MB
    saroc_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    saroc_wfBadLeechers: Data: 0.00MB + Index: 0.00MB
    saroc_wfBlockedCommentLog: Data: 0.02MB + Index: 0.00MB
    saroc_wfBlockedIPLog: Data: 0.03MB + Index: 0.02MB
    saroc_wfBlocks: Data: 0.00MB + Index: 0.00MB
    saroc_wfBlocks7: Data: 0.02MB + Index: 0.05MB
    saroc_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB
    saroc_wfConfig: Data: 3.60MB + Index: 0.01MB
    saroc_wfCrawlers: Data: 0.01MB + Index: 0.01MB
    saroc_wfFileChanges: Data: 0.02MB + Index: 0.00MB
    saroc_wfFileMods: Data: 3.30MB + Index: 0.70MB
    saroc_wfHits: Data: 4.05MB + Index: 0.92MB
    saroc_wfHoover: Data: 0.00MB + Index: 0.00MB
    saroc_wfIssues: Data: 0.01MB + Index: 0.01MB
    saroc_wfKnownFileList: Data: 2.50MB + Index: 0.34MB
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    saroc_wfLocs: Data: 0.02MB + Index: 0.01MB
    saroc_wfLogins: Data: 0.20MB + Index: 0.04MB
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    saroc_woocommerce_termmeta: Data: 0.00MB + Index: 0.00MB
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    saroc_wppa_iptc: Data: 0.00MB + Index: 0.00MB
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    saroc_wpsc_claimed_stock: Data: 0.00MB + Index: 0.00MB
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    saroc_wpsc_product_rating: Data: 0.00MB + Index: 0.00MB
    saroc_wpsc_purchase_logs: Data: 0.00MB + Index: 0.00MB
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    saroc_wpsc_visitor_meta: Data: 0.00MB + Index: 0.01MB
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    ### Post Type Counts ###
    
    attachment: 1473
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    page: 93
    post: 327
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    wpuf_profile: 1
    wysijap: 1
    yith_popup: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (74) ###
    
    Adminimize: by Frank Bültge – 1.11.4
    Ajax Search Lite: by Ernest Marcinko – 4.7.15
    All In One SEO Pack: by Michael Torbert – 2.6
    Auto Post Thumbnail: by Aditya Mooley 
    Tarique Sani  – 3.4.1
    
    Capability Manager Enhanced: by Jordi Canals
    Kevin Behrens – 1.5.8
    
    CDN Enabler: by KeyCDN – 1.0.7
    Payment Gateway Based Fees and Discounts for WooCommerce: by Algoritmika Ltd – 2.3.3 – Not tested with the active version of WooCommerce
    Contact Form 7 Lead info with country: by Apasionados – 1.4.2
    Contact Form 7: by Takayuki Miyoshi – 5.0.2
    Contest Gallery: by Contest Gallery – 8.1.7
    Cookie Notice: by dFactory – 1.2.43
    Cryout Serious Theme Settings: by Cryout Creations – 0.5.9
    Custom Share Buttons with Floating Sidebar: by MR Web Solution – 3.4
    Disable Comments: by Samir Shah – 1.7.1
    Free Downloads WooCommerce: by Square One Media – 3.0.96 – Not tested with the active version of WooCommerce
    Enable Media Replace: by ShortPixel – 3.2.5
    Enhanced E-commerce for Woocommerce store: by Tatvic – 2.0.2 – Not tested with the active version of WooCommerce
    Facebook for WooCommerce: by Facebook – 1.8.7 – Not tested with the active version of WooCommerce
    Flat Rate per State/Country/Region for WooCommerce: by Webdados – 2.5 – Not tested with the active version of WooCommerce
    GeoIP Detection: by Yellow Tree (Benjamin Pick) – 2.8.2
    Google XML Sitemaps: by Arne Brachhold – 4.0.9
    Grant download permissions for past WooCommerce orders: by Claudio Sanches – 0.0.2 – Not tested with the active version of WooCommerce
    Logo Carousel: by Sleepless Developers – 1.7.4
    ListPress Contact: by ODude Network – 1.2
    Max Mega Menu: by Tom Hemsley – 2.4.2
    Mobile Assistant Connector: by eMagicOne – 1.4.7
    Newsletter - Google Analytics: by The Newsletter Team – 1.0.7
    Newsletter - Extended Composer Blocks: by The Newsletter Team – 1.0.0
    Newsletter - Contact Form 7: by The Newsletter Team – 4.0.9
    Newsletter - Reports: by The Newsletter Team – 4.1.7
    Newsletter - WooCommerce: by The Newsletter Team – 1.2.6 – Not tested with the active version of WooCommerce
    Newsletter: by Stefano Lissa & The Newsletter Team – 5.4.8
    NK Google Analytics: by Manfred Rodríguez – 1.4.15
    PHP Compatibility Checker: by WP Engine – 1.4.5
    Post SMTP: by Jason Hendriks
    Yehuda Hassine – 1.8.9
    
    Quick Page/Post Redirect Plugin: by anadnet – 5.1.8
    Really Simple SSL: by Rogier Lankhorst – 3.0
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.0.2
    Remove Query Strings From Static Resources: by Speed Up My Website
    Your WP Expert – 1.4
    
    TWB Woocommerce Reviews: by Abu Bakar – 1.6 – Not tested with the active version of WooCommerce
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.14.11
    
    Use Google Libraries: by Jason Penney – 1.6.2.3
    W3 Total Cache: by Frederick Townes – 0.9.7
    WCDPUE Pro: by Uriahs Victor – 1.4.0 – Not tested with the active version of WooCommerce
    WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.2.0 – Not tested with the active version of WooCommerce
    Woo Checkout for Digital Goods: by Multidots – 2.2
    Woo Order Note Templates: by Priyanka Bhave - Gyrix TechnoLabs – 1.3.1 – Not tested with the active version of WooCommerce
    Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 4.9
    Woocommerce Add to cart Ajax for variable products: by Rishi Mehta - Rcreators Websolutions – 1.2.9 – Not tested with the active version of WooCommerce
    WooCommerce AJAX Cart: by Moises Heberle
    Alex Szilagyi (contributor) – 1.2.6 – Not tested with the active version of WooCommerce
    
    WooCommerce Bulk Discount: by Rene Puchinger – 2.4.5 – Not tested with the active version of WooCommerce
    WooCommerce Colors: by WooThemes – 1.0.7 – Not tested with the active version of WooCommerce
    WooCommerce EU VAT Compliance (Free): by David Anderson – 1.12.7
    WooCommerce Stripe Gateway: by WooCommerce – 4.1.5
    Booster for WooCommerce: by Algoritmika Ltd – 3.5.3 – Not tested with the active version of WooCommerce
    Woocommerce Order address Print: by Bhavik Patel – 3.2 – Not tested with the active version of WooCommerce
    WooCommerce Product Bundles: by SomewhereWarm – 5.7.7 – 5.7.10 is available – Not tested with the active version of WooCommerce
    WooCommerce Product Details Customiser: by jameskoster – 0.2.0 – Not tested with the active version of WooCommerce
    WooCommerce Recommendation Engine: by Lucas Stark – 3.0.2 – 3.1.9 is available – Not tested with the active version of WooCommerce
    WooCommerce Smart Coupons: by WooThemes – 3.0.12 – 3.4.3 is available – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.4.1
    WooSwipe: by Website Design – 1.1.6.6
    Wordfence Security: by Wordfence – 7.1.6
    WordPress Importer: by wordpressdotorg – 0.6.4
    WP All Export Pro: by Soflyy – 1.5.1
    WP Featherlight: by WP Site Care – 1.2.0
    WP-Optimize: by David Anderson
    Ruhani Rabin
    Team Updraft – 2.2.4
    
    Smush: by WPMU DEV – 2.7.9.1
    WP-SpamShield: by Red Sand Media Group – 1.9.21
    YITH Purchased Column for WooCommerce: by YITHEMES – 1.1.2 – Not tested with the active version of WooCommerce
    YITH WooCommerce Social Login: by YITHEMES – 1.2.1
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    wcpb (wcpb)
    yith_bundle (yith_bundle)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #5306 - /shop/
    Cart: #5307 - /cart/
    Checkout: #5308 - /checkout/
    My account: #5309 - /my-account/
    Terms and conditions: #5316 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: PV-Productions Tempera Child
    Version: 1.0.0
    Author URL: 
    Child Theme: ?
    Parent Theme Name: Tempera
    Parent Theme Version: 1.6.2
    Parent Theme Author URL: https://www.cryoutcreations.eu
    WooCommerce Support: ?
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: tempera-child/woocommerce/emails/customer-completed-order.php
    tempera-child/woocommerce/emails/customer-processing-order.php
    tempera-child/woocommerce/emails/email-downloads.php
    tempera-child/woocommerce/myaccount/downloads.php
    
    
    • This reply was modified 6 years, 9 months ago by philip8829.
    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @philip,

    Similar to the other thread you have open, this issue is likely caused by a theme or plugin conflict. I see that the active theme applied overrides to the /myaccount/downloads.php template.

    Try conflict testing as I mentioned in the other thread and let us know what you find.

    Hello
    I am experiencing a similar problem. I’m not sure I understand the resolution offered above.

    I have observed the same differences in the download links:
    1. Email to customer contains https://website.com/?download_file=842&order=wc_order_5b8204179b671&uid=7aaa53c5638ec39c73f9b45cefd273f2be96b8970c32623384ede7406e3cae15&key=d43b88b4-ba45-49bf-ad37-38e6f331f1ad
    2. Download link from Order in WooCommerce: https://website.com/?download_file=842&order=wc_order_5b8204179b671&email=customeremailaddress.com&key=29b41b00-7c5a-49e3-8e41-74c2ea008488

    The customer emailed link redirects the user to the home page. The backend link works every time.

    Noticeable is one link has the email address, the other doesn’t.

    Hope you can assist.
    Thanks
    Scott

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @transcendthematrix

    Try switching back to a default theme like Twenty Seventeen and disabling all plugins except for WooCommerce to see if this resolves the issue. If so, then re-enable each one at a time until you find the one that’s causing the conflict.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘download links not working!’ is closed to new replies.