download links not working!
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I have some serious problems since the wc 3.4 update. A lot of product download links do not work properly anymore.
If the customer click the link they will get an HTTP ERROR 500.Strange thing is that on some pages the link do work, and other pages they do NOT.
I also see a difference in the donwload links. Some include the email address and some don’t (I guese because of the GDPR?)Here the links that do NOT work:
– https://website.com/my-account/view-order/37632/
– also the page just after checkout.
– all emails send out by WC
– All links without the email address in the string (GDPR issue?)Here the links that DO work:
– https://website.com/my-account/downloads/ (also strange is the the counter of remaining download does not count down anymore)
– all the links I can send manually (going to the order, copy the download link and mail it to them)
– all links with the email address in the stringHope to hear soon. Do more people have this problem?
Note: I do also use the plugin (also from woocommerce) “Grant download permissions for past WooCommerce orders”. Can this be related? I deactivated it and didn’t change anything.
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This topic was modified 6 years, 9 months ago by
philip8829.
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This topic was modified 6 years, 9 months ago by
philip8829.
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This topic was modified 6 years, 9 months ago by
Jan Dembowski. Reason: Removed "URGENT:" from the topic title as that's not appropriate for a volunteer support forum
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This topic was modified 6 years, 9 months ago by
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Hi there,
The two links you sent through requires one to be logged in and isn’t something we can troubleshooting from here.
With that said, you mentioned that the URLs include email addresses – could you send through an example of what that URL looks like? The reason I’m asking is that I don’t believe the GDPR changes should affect download links.
Finally, could you also post a copy of your system status report here? You can find that under WooCommerce > System Status.
Thanks!
Hi RK,
Thanks for your support!
I understand. The links were just for indication.
I’m also just guessing what could have happened in the update.These are the 2 forms of links that the customer can receive:
link 1 (doesn’t work): https://website.com/?download_file=99999&order=wc_order_5b0f8b64a2a20&uid=93146208b6587b26eab3a6c6d41ae4d24737ad732f08789391e068dcdb714d1a&key=1273036a5324ce3a89ca6c4825adf4d6link 2 (works): https://website.com/?download_file=88888&order=wc_order_5a1b46426829d&email=EMAILADDRESS%40gmail.com&key=8b80c5bfcff78c2a9741b4f93179d94c
Let me know if you need more information from me.
Note in the bottom of the report I”m changing some template files in my child theme. But when I delete them nothing changes. So it cant be that I think?
Status report:
### WordPress Environment ### Home URL: https://pv-productions.com Site URL: https://pv-productions.com WC Version: 3.4.1 Log Directory Writable: ? WP Version: 4.9.6 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.2.4 PHP Post Max Size: 96 MB PHP Time Limit: 0 PHP Max Input Vars: 5000 cURL Version: 7.47.0 OpenSSL/1.0.2g SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.30-MariaDB-1~xenial Max Upload Size: 96 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 3.4.1 WC Database Prefix: saroc_ MaxMind GeoIP Database: ? 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Gyrix TechnoLabs – 1.3.1 – Not tested with the active version of WooCommerce Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 4.9 Woocommerce Add to cart Ajax for variable products: by Rishi Mehta - Rcreators Websolutions – 1.2.9 – Not tested with the active version of WooCommerce WooCommerce AJAX Cart: by Moises Heberle Alex Szilagyi (contributor) – 1.2.6 – Not tested with the active version of WooCommerce WooCommerce Bulk Discount: by Rene Puchinger – 2.4.5 – Not tested with the active version of WooCommerce WooCommerce Colors: by WooThemes – 1.0.7 – Not tested with the active version of WooCommerce WooCommerce EU VAT Compliance (Free): by David Anderson – 1.12.7 WooCommerce Stripe Gateway: by WooCommerce – 4.1.5 Booster for WooCommerce: by Algoritmika Ltd – 3.5.3 – Not tested with the active version of WooCommerce Woocommerce Order address Print: by Bhavik Patel – 3.2 – Not tested with the active version of WooCommerce WooCommerce Product Bundles: by SomewhereWarm – 5.7.7 – 5.7.10 is available – Not tested with the active version of WooCommerce WooCommerce Product Details Customiser: by jameskoster – 0.2.0 – Not tested with the active version of WooCommerce WooCommerce Recommendation Engine: by Lucas Stark – 3.0.2 – 3.1.9 is available – Not tested with the active version of WooCommerce WooCommerce Smart Coupons: by WooThemes – 3.0.12 – 3.4.3 is available – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.4.1 WooSwipe: by Website Design – 1.1.6.6 Wordfence Security: by Wordfence – 7.1.6 WordPress Importer: by wordpressdotorg – 0.6.4 WP All Export Pro: by Soflyy – 1.5.1 WP Featherlight: by WP Site Care – 1.2.0 WP-Optimize: by David Anderson Ruhani Rabin Team Updraft – 2.2.4 Smush: by WPMU DEV – 2.7.9.1 WP-SpamShield: by Red Sand Media Group – 1.9.21 YITH Purchased Column for WooCommerce: by YITHEMES – 1.1.2 – Not tested with the active version of WooCommerce YITH WooCommerce Social Login: by YITHEMES – 1.2.1 ### Settings ### API Enabled: ? Force SSL: ? Currency: EUR (€) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) external (external) grouped (grouped) simple (simple) variable (variable) wcpb (wcpb) yith_bundle (yith_bundle) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Shop base: #5306 - /shop/ Cart: #5307 - /cart/ Checkout: #5308 - /checkout/ My account: #5309 - /my-account/ Terms and conditions: #5316 - /terms-and-conditions/ ### Theme ### Name: PV-Productions Tempera Child Version: 1.0.0 Author URL: Child Theme: ? Parent Theme Name: Tempera Parent Theme Version: 1.6.2 Parent Theme Author URL: https://www.cryoutcreations.eu WooCommerce Support: ? ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: tempera-child/woocommerce/emails/customer-completed-order.php tempera-child/woocommerce/emails/customer-processing-order.php tempera-child/woocommerce/emails/email-downloads.php tempera-child/woocommerce/myaccount/downloads.php
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This reply was modified 6 years, 9 months ago by
philip8829.
Hi @philip,
Similar to the other thread you have open, this issue is likely caused by a theme or plugin conflict. I see that the active theme applied overrides to the
/myaccount/downloads.php
template.Try conflict testing as I mentioned in the other thread and let us know what you find.
Hello
I am experiencing a similar problem. I’m not sure I understand the resolution offered above.I have observed the same differences in the download links:
1. Email to customer contains https://website.com/?download_file=842&order=wc_order_5b8204179b671&uid=7aaa53c5638ec39c73f9b45cefd273f2be96b8970c32623384ede7406e3cae15&key=d43b88b4-ba45-49bf-ad37-38e6f331f1ad
2. Download link from Order in WooCommerce: https://website.com/?download_file=842&order=wc_order_5b8204179b671&email=customeremailaddress.com&key=29b41b00-7c5a-49e3-8e41-74c2ea008488The customer emailed link redirects the user to the home page. The backend link works every time.
Noticeable is one link has the email address, the other doesn’t.
Hope you can assist.
Thanks
ScottTry switching back to a default theme like Twenty Seventeen and disabling all plugins except for WooCommerce to see if this resolves the issue. If so, then re-enable each one at a time until you find the one that’s causing the conflict.
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This reply was modified 6 years, 9 months ago by
- The topic ‘download links not working!’ is closed to new replies.