Urgent! Fully Updated and Still getting payment timeouts…Please advise…

  • Resolved flowsheff

    (@flowsheff)


    1 year, 3 months ago

    We are getting a TON of these timeout errors and have been over the last 48 hours, despite updating to the latest versions of WordPress and despite updating to the latest versions of WooCommerce, stripe and woo subscriptions. 

    11-08-2023 @ 20:08:13 - scheduled action 824898 (subscription payment) failed to finish processing after 3600 seconds 11-08-2023 @ 20:08:13 - action args: subscription_id: 139801

    Literally every single recurring payment that is scheduled via the Woo Stripe plugin or PayPal standard is failing in the action scheduler and then they’re immediately tagged with In-progress” status. There’s no longer even any mention of then the next billing attempt is after they have failed.

    All of this only began as soon as we updated to 6.4 (everything was running perfect before that). Some were saying to roll back to earlier versions of wordpress until the “kinks” were worked out, so we did that for a few hours but then all of the issues remained.

    I’m at a complete loss both mentally and beyond. What exactly is going on? This is beyond urgent at this point as zero recurring payments are being processed. Would be incredibly grateful if anyone has any insights..Please help!

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @flowsheff

    Thanks for reaching out!

    We are getting a TON of these timeout errors and have been over the last 48 hours, despite updating to the latest versions of WordPress and despite updating to the latest versions of WooCommerce, stripe and woo subscriptions.

    I understand that you are using the premium plugin Woo Subscriptions here.

    If you have a valid license with us, can you please open a support request for us to investigate further about your issue?

    Meanwhile, I will be marking this thread as resolved since your concern would be best handled by our Happiness Engineers there.

    Thanks!

    Thread Starter flowsheff

    (@flowsheff)

    We do indeed have a valid license. However, we’ve already opened a ticket nearly days ago from within our woo account when this first happened (now 36 hours ago) and still not a single response….So, do we open a new one?

    • This reply was modified 1 year, 3 months ago by flowsheff.

    Hi there @flowsheff ??

    Thank you for reaching back, clarifying things further. Could you please share its # number, as I was not able to locate it?

    Meanwhile, please update to WordPress 6.4.1 as soon as possible, and see if the issue persists, or otherwise.

    WordPress 6.4.1?has now been officially released, and the timeline reported here appears to be coinciding with the issue that?was tracked here, on the?WooCommerce Stripe Payment Gateway?side.

Viewing 3 replies - 1 through 3 (of 3 total)
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