Urgent help, HTTP Error 500 on desktop site

  • Resolved DefineDetail

    (@definedetail)


    11 years, 10 months ago

    This I think is strange, but hopefully someone knows a quick answer.

    I have installed the plugin ‘Ultimate Coming Soon Page’ (free version), I activated this, then went to make some changes on my site. I was using it as a maintenance screen basically.

    When clicking onto the ‘Appearance’ tab, it chucked me out of the site.

    I now can not access the site at all from the desktop, I get:-
    “The website encountered an error while retrieving https://www.photography-norwich.co.uk/. It may be down for maintenance or configured incorrectly.
    Here are some suggestions:
    Reload this webpage later.
    HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.”

    If you try to access the site from a mobile device, it works fine, the smartphone app works fine in bringing up the stats etc, but will not show the dashboard.

    I have tried removing the aforementioned plugin from the root folder, along with other plugins. This is a self hosted site, on my own server, so I have access to everything needed. If needed, a restore might have to occur. ANY help is greatly appreciated.

    Website:- https://www.photography-norwich.co.uk

    Thanks – Ben

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  • Thread Starter DefineDetail

    (@definedetail)

    For anyone else that gets this problem….

    I have trawled through the server error logs, and going with the fact the mobile version worked, a theme issue was on my mind.

    I looked into the server error log and found that the Theme I was using couldn’t be loaded, I removed this theme from the route folder, job done! I can breathe again.

    Might help someone else.

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