Urgent issue – close button automatic redirect / not close pop-up

  • Resolved emanuel123456

    (@emanuel123456)


    2 weeks ago

    Hello,

    we have urgent issu.

    On last update (and in some older) 4.3.5 when I click on close button (cross) this doesn′t close pop-up this does automatic redirection now to url what is for redirect for whole pop-up.

    This is huge issue.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter emanuel123456

    (@emanuel123456)

    Result is.

    Even though the close button is in the foreground on the corner of the popup and the popup is behind it. Clicking on the popup works incorrectly, not the functionality of the close button.

    Plugin Support Jawad Ahmed

    (@jawada)

    Hi @emanuel123456

    Thank you for reaching out, and I apologize for the inconvenience you are experiencing. To address the issue with the redirection feature of the popup, please follow these steps:

    1. Navigate to Popup Builder > All Popups.
    2. Select the popup you are having issues with and click the Edit button.
    3. Go to the Advanced settings and find the Action on Popup Content Click section.
    4. Turn off the toggle switch to disable redirection.

    This should resolve the problem. If the issue persists, please visit our Support Page for further assistance. You can chat with us live or send us an email. Our dedicated team is here to help you with any concerns.

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.