Urgent: OAUTH not work

  • in my shop, after enabling the new authentication, stripe checkout stopped working giving this error.

    ?Invalid API Key provided: rk_live_xxxx

    I’ve also tried uninstalling and reinstalling the app from the stripe dashboard but it won’t resolve and in your plugin I don’t even see a way to disable oauth to revert back to the old authentication method that worked.

    i would like to point out that immediately after authentication worked, the problem occurred a few hours later. and i have no way to reset authentication, i was forced to temporarily deactivate your plugin in order not to lose sales

    • This topic was modified 1 month, 2 weeks ago by marketwo.
Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @marketwo,

    Greetings from Webtoffee!

    We apologize for any inconvenience. Could you please provide the log file “wt_stripe_oauth” from?Woocommerce -> Status -> logs? Additionally, share the?checkout session?Stripe log from the?Stripe dashboard -> Developers -> Logs?to allow us to investigate the issue further. Since it may contain sensitive information you can share it privately by using this link.


    If you want to disconnect the plugin from Stripe, kindly use the code provided here to your site’s active child theme’s functions.php.

    Thread Starter marketwo

    (@marketwo)

    I solved it by disconnecting and re-authenticating

    thanks

    Thread Starter marketwo

    (@marketwo)

    the problem reoccurred this morning.
    Practically every new day, the authentication is lost and I have to do it all over again.
    Until it is resolved I am going back to the old connection which has ALWAYS worked without interruption

    I am waiting for feedback, please resolve this disconnection of the new oauth ASAP.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @marketwo,

    We are sorry to hear that the issue pops up again. Could you please provide the log file “wt_stripe_oauth” from?Woocommerce -> Status -> Logs so that we can investigate the issue further??Kindly share it privately using this link as it ay contain sensitive information.

    We are getting same issue as well. We connected and after 2-3 hrs we are getting error : “No API key provided. (HINT: set your API key using “Stripe::setApiKey()“. You can generate API keys from the Stripe web interface. See https://stripe.com/api for details, or email [email protected] if you have any questions.”

    We have re-authentication and started working for 2-3 hrs max. We have debug code as well and found API key already save on database.

    Thread Starter marketwo

    (@marketwo)

    I could see from the log that REFRESH TOKEN API REQUEST is no longer executed
    with timeout 45

    It did this for the first 2 hours and then stopped, causing the disconnection several hours later because the refresh was no longer taking place.

    I am forced to go back to the old api integration until this refresh is resolved
    You have the log already sent in the form you sent me, the ticket is support ticket (73708)

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @marketwo,

    We have released a new version with some improvements. Can you update your plugin deactivate the Stipe connection and then reconnect it?

    Thread Starter marketwo

    (@marketwo)

    even the new version, as of today has stopped working with the same error Expired API Key provided: rk_live_*

    I have already sent you the log support ticket (73708)

    wpkl107

    (@wpkl107)

    We are facing same issue.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @marketwo,

    We are currently investigating the issue and will provide you with our insights as soon as they become available. We appreciate your patience during this process.

    I am having similar issue. I get the error below when clicking the Connect Now button.

    The provided OAuth link is invalid. Please contact the app developer for more information.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @marketlikeachick,

    You can open a new thread in the forum to discuss your issue.

Viewing 12 replies - 1 through 12 (of 12 total)
  • You must be logged in to reply to this topic.