Urgent: People can’t complete paid registration

  • Resolved marbs

    (@marbs)


    8 months ago

    Today I received a complaint that someone wanted to join my community but can’t complete the payment. I tried it out and indeed, after hitting the paypal button I get the 404-error.

    I don’t understand what is happening because nothing has changed.

    Registration:

    After hitting the paypal button:

    What’s not:

    1. Plugin conflict
    2. Broken permalink

    — update

    After switching from sandbox to live the issue is solved. Weird, what is going on. The user who tried to sign up, in the admin section, it says “token” in yellow label??

    • This topic was modified 8 months ago by marbs.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Andrew Lima

    (@andrewza)

    Hello,

    Thank you for contacting the Paid Memberships Pro team. I’m glad to hear you were able to resolve this issue.

    I’m not sure why it all of a sudden you were receiving a 404 error for your checkout. If you are running caching on your site, I recommend working through this guide – https://www.paidmembershipspro.com/documentation/advanced/caching/

    The “Token” status on orders means that the person made it to the PayPal Checkout screen but did not complete their purchase.

    Kind Regards,
    Andrew Lima
    Operations Manager at Paid Memberships Pro

    Thread Starter marbs

    (@marbs)

    “The “Token” status on orders means that the person made it to the PayPal Checkout screen but did not complete their purchase.”

    That’s because he never reach the paypal checkout page.

    Plugin Support Jarryd Long

    (@jarryd-long)

    Please confirm that everything is now working for you as you mentioned that changing from Sandbox to Live mode has resolved this?

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter marbs

    (@marbs)

    @jarryd-long I believe so, I will check once a week and I will disable all cache (https://www.paidmembershipspro.com/documentation/advanced/caching/)

    Plugin Support Jarryd Long

    (@jarryd-long)

    Thank you for your feedback, I’m glad to hear it’s working as expected.

    Feel free to reach out if there’s anything else we can assist with.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

Viewing 5 replies - 1 through 5 (of 5 total)
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