Urgent – Registration form no longer working

  • My registration form was working fine earlier today just a few hours ago, but now it is not. If someone tries to register, it only refreshes the screen, although I still receive an email that someone tried to register (it shows up as a blank instead of showing the registered username as usual). Please help. My site is having an influx of users right now and it just stopped working!

    • This topic was modified 7 years, 10 months ago by bdbrown. Reason: removed all caps from title
Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter kosmicbird

    (@kosmicbird)

    Deactivated all plugins except UM, still having the issue. Tried using a new test form, same issue. Only things that changed are that I deleted google analytics plugin, added SSL certification to my site, and gained SSH access. Registrations stopped working after 130th user.

    • This reply was modified 7 years, 10 months ago by kosmicbird.
    Thread Starter kosmicbird

    (@kosmicbird)

    Issue resolved by uploading a backed up version of the plugin files. Plugin must have corrupted after adding SSL for some reason.

    Thread Starter kosmicbird

    (@kosmicbird)

    Update: Issue actually not resolved. This only resolved the problem for a couple of hours and then it started happening again.

    Thread Starter kosmicbird

    (@kosmicbird)

    Well, after literally all day of trying to figure out this issue, I have discovered that the issue occurring is somehow related to adding/deleting user accounts. It seems like if I delete an account, the issue starts occurring. Then, if I create an account via WP dashboard (instead of UM registration) and then subsequently go to create another account – this time via UM – the issue stops. It is very strange and very bad. I had just launched my site the night before and this issue started occurring once I had over 100 user registrations. I probably missed over 50 registrations due to the issue as well as have had many complaints. It happens that during this time frame I also added SSL cert but now I do not think that this was related.

    • This reply was modified 7 years, 10 months ago by kosmicbird.
    • This reply was modified 7 years, 10 months ago by kosmicbird.
    • This reply was modified 7 years, 10 months ago by kosmicbird.

    I’m very interested in seeing if this issue gets resolved and if so, how.

Viewing 5 replies - 1 through 5 (of 5 total)
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