Urgent Resolution Needed: 404 Error URLs Generated by Trustindex Plugin

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  • Thread Starter cabalero100

    (@cabalero100)

    aggiornato robots.txt
    Disallow: /*https://www.trustindex.io*

    • This reply was modified 1 week, 1 day ago by cabalero100.
    Plugin Support Laca

    (@lacadev)

    Hi @cabalero100

    Thank you for bringing this issue to our attention.
    Our development team has started investigating the problem, and we’re working on identifying the cause.

    We appreciate your patience, and we’ll update you as soon as we have more information.

    Best regards,
    Laca from Trustindex

    Plugin Support Laca

    (@lacadev)

    Hi @cabalero100,

    Thank you for reaching out and bringing this to our attention.
    We apologize for any inconvenience caused by the 404 errors generated by our plugin.

    In a previous version of the plugin, a bug affected a small number of users, resulting in an error message appearing on their websites that included the link you mentioned.

    This error may have been indexed by Google.
    We have addressed and fixed this issue in the latest version of the plugin.

    Please follow these steps to resolve the problem:

    1. Update the Plugin: Kindly update to the latest version of our plugin to ensure all fixes are applied.
    2. Google Search Console:
      • Navigate to?Google Search Console?>?Indexing?>?Pages?>?Not found (404).
      • Click on?“Validate Fix”?and wait for Google to re-crawl the affected pages.

    Google Search Console will notify you once the validation is successful.

    After completing these steps, please check to see if the error still persists. If you continue to experience any issues, please let us know, and we’ll be more than happy to assist you further.

    We appreciate your patience and understanding.

    Best regards,
    Laca from Trustindex

    Plugin Support Laca

    (@lacadev)

    Hi @cabalero100,

    I hope this email finds you well!

    We wanted to follow up regarding the 404 error issue you experienced with our plugin.
    Have the steps we provided resolved the problem for you?

    If the issue persists or if there’s anything else we can assist you with, please don’t hesitate to let us know. We’re here to help and ensure everything runs smoothly on your end.

    Looking forward to your feedback!

    Best regards,
    Laca from Trustindex

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