Urgent. Site access impossible just after W3 Total Cache Installation

  • Resolved jrd10

    (@jrelland)


    1 year, 6 months ago

    HI,

    My WordPress is on OVH OneClick installation. I just installed W3 Total Cache, did the tests (Except the last step with special setting). It was ok.
    And I have lost the access of my website !

    Front Office and Back Office :

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    My internet connection is OK !

    My website is donwn thank for a feedback

    jrd10

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @jrelland

    I am sorry about the issue you are experiencing adn Ia m happy to assist you with this.

    Can you please completly remove and re-install W3 Total Cache?

    1. Check .htaccess File (make backup)
      W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
      Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
    2. Delete wp-content files and folders
    • cache folder
    • w3tc-config folder
    • object-cache.php (if exists)
    • advanced-cache.php (if exists)
    • db.php (if exists)
    • upgrade folder
    • delete w3-total-cache folder in wp-content/plugins/ (if exists)
    1. Delete Cached Files from CDN (if using CDN)
      Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
    2. Go to your wp dashboard and re-install W3 Total Cache
Viewing 1 replies (of 1 total)
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