URGENT – WordPress site is down

Check your server logs for possible reasons.

But to get you back up and running, download a copy of wordpress, unzip it, and then upload these files to your server replacing the old files there *except the wp-config.php file and the wp-content folder* (don’t overwrite these!). Then check and see if your site comes back up.

Stupid question, how do I access my server?

Thank you so much for your help!!

L xx

When you got hosting for your site, the hosting company should have provided you with an account to access your files on the server.
Unless this is a managed (i.e. the hosts manage it all for you) WordPress site – in which case you should contact your host for assistance.

Ok, I have logged in to the host server and I can see a public.html folder, within that there is is all these files, I have screen capped to show you. If I delete these existing files and replace them, will I lose any of the content and settings from the website?

https://postimg.org/image/easqgrr7v/

I am such a n00b and completely terrified right now!!! omg

Thank you for your help XXXXX

Hi,

I had the same issue with some of my sites.

The suggestion above to overwrite the core files worked for me. VERY NB though (& mentioned in the suggestion as well) DO NOT overwrite wp-config.php & wp-content

As long as you don’t overwrite your wp-config.php file and the wp-content folder, your website data will be fine.