Use less support and documentation

  • the plugin is huge and certainly has many great functions. but if you look at the documentation and want to read up on it, you get a lot of 404 error pages from posts that no longer exist. in addition, the documentation is not up to date. it describes settings that no longer exist in the current version. if you write to support and point this out, you will only be put off and get no meaningful answers. unusable for me.

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  • Plugin Support Nitheesh Parakkat

    (@acowebsupport)

    Hello @gwlshop ,

    Thank you for sharing your feedback with us. We really appreciate your thoughts on our plugin documentation and apologize if it was confusing. We’re actively working to make it better. About the outdated guidelines document you found from our site, we’re sorry for any trouble. It was already unpublished, and the issue was due to a problem with our website’s search. Thankfully, this has been fixed and also Thank you for pointing out this glitch.

    Additionally, we noticed that you have an active ticket #22288 regarding your custom date setup request. We have updated the custom date configuration code and have responded to your ticket. We are now awaiting your feedback on whether our solution meets your needs. If you have a moment, please let us know your feedback. We are here to assist you in finding the solution you require.

    Plugin Support Nitheesh Parakkat

    (@acowebsupport)

    Hello @gwlshop ,

    Thank you for letting us know via the ticket that your request regarding the custom date setup has been resolved. We’re glad we could assist you.

Viewing 2 replies - 1 through 2 (of 2 total)
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