Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi there.

    Please send me a link to your site so we can login and look into this for you? I’m confident we can sort this out for should you be willing to give us the opportunity to.

    Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi AzRail

    Yes we do use admin-ajax – this is the only way we can use AJAX requests in WordPress securely and within best practices. Although this does force a load of the WordPress system with every AJAX request, we initiate a long poll request to the server which keeps the PHP file open for around 28 seconds. This negates us having to send multiple requests and only keeps send one ajax request every 28 seconds. If you site has slowed down as a result of this, it could be due to the fact that you are on a very low performance server with minimal RAM and processing power. Who do you host with and on what package are you on?

    Thread Starter AzRalL

    (@azrall)

    Hey thanks for the message and sorry for the delayed answer. Is there a way to contact you privately with a link to the website?

    Plugin Author WP-LiveChat

    (@wp-livechat)

    Yes definitely!
    https://wp-livechat.com/contact-us
    In the message section just put “Attention Nick” please so I know it’s you.

Viewing 4 replies - 1 through 4 (of 4 total)
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