Useless Support

  • Purchased Spectra Pro over a week ago. 24th April 2024 to be exact.

    Got it activated and licenced but then the AI failed. It reached 98% and stuck.
    Got one piece of contact from their FBook Page, which they say they don’t use much, but there is no other support. No Invoice from them. No email. Although I created an Account with them, I need the password. The reset never comes in days of trying and quite a few Contact Us forms sent from their Main Site. They are whitelisted on my server for the domain and their email.

    So my experience is just as I stated. The product looks great, but the Company are terrible.

    I just don’t think they care. I’ve Message Sujay Pawar on Twitter and LinkedIN, because I do think he’s probably a great guy and does care. So he should know what is happening in his company. I’ve employed people in Business and in a Charity and you just don’t treat your customers like this.
    I hope you find this critique helpful. I have to speak as I find and other new Customers need to know as well, if they are to get a balanced view.

    CURRENTLY REVIEWING AGAIN. SOMEONE IS IN TOUCH AND THERE SEEMS TO BE AN EMAIL COMMS ISSUE, ALTHOUGH THEY COULD HAVE DONE MORE.

    • This topic was modified 10 months, 3 weeks ago by toprobroy.
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  • Plugin Support BSF- Mohsin Ghouri

    (@mohsinbsf)

    Hello @toprobroy,

    We understand your frustration and want to sincerely apologize for the inconvenience you’ve experienced. We’re committed to ensuring a smooth experience for all our customers, and we’re grateful for your patience as we work to resolve any issues.

    It’s encouraging to hear that our team has been in touch and that progress is being made on the email communications issue. Now that it seems the problems with your Spectra Pro have been addressed, could we kindly ask you to consider updating your rating to reflect your current experience? Your updated rating would provide valuable insight for other potential customers and help us continue to improve our services.

    Furthermore, if you still require any assistance or have additional questions, please don’t hesitate to reach out. We’re here to ensure your satisfaction and to assist you in any way we can.

    Thank you for your feedback and for giving us the opportunity to make things right.

    Have a nice day!

Viewing 1 replies (of 1 total)
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