User access

Hi @amirabbasjadidi

Other users than support users can only access tickets from the backend. only support users can access the ticket submission page. However, we have a powerful add-on Agent front end that allows agents to access tickets on the front end to reply to the user.
https://getawesomesupport.com/addons/agent-front-end-early-release/

For the basic roles and capabilities, you can check our documentation here.
https://getawesomesupport.com/documentation/awesome-support/user-roles/
https://getawesomesupport.com/documentation/awesome-support/admin-roles-capabilities/
https://getawesomesupport.com/documentation/awesome-support/admin-roles-capabilities/roles-capability-table/

If you have any questions, please let me know.

Regards

Hi,

Marking as solved, nevertheless, if you haver more questions, we are here to assist ??

Best regards.