User account created even when woo-payment is abandoned

  • fredsteetsel

    (@fredsteetsel)


    3 months ago

    When buying a course via woocommerse integration people can create an account. But: if the payment is cancelled, the account is created anyway. Can i prevent this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support brianvu-tp

    (@briantp)

    Hi fredsteetsel,

    Because you use our premium Learnpress Woo Payment plugin so please create a ticket on our support system, and our team will check for you.
    This forum only supports for LearnPress plugin, not the premium plugin.

    Thanks
    Brianvu-tp

    Thread Starter fredsteetsel

    (@fredsteetsel)

    Dear sir, madam,

    in this topic you did answer about the same module! https://www.ads-software.com/support/topic/require-registration-for-new-customers-learnpress-woocommerce-payment/

    My problem is not that I cannot force someone to create an account, I don’t want an account being created whenever someone aborts the payment process.

    Plugin Support brianvu-tp

    (@briantp)

    Dear fredsteetsel,

    Thank you for your feedback.

    Currently, LearnPress does not have the feature to automatically delete an account if an order is aborted. However, we can help you set up a way to prevent user accounts from being created during the purchase process.

    To do this, you should only enable the following two options in WooCommerce settings:

    • Allow customers to place orders without an account
    • Allow customers to log into an existing account during checkout

    This setup allows users to make purchases as guests without creating an account. Once the WooCommerce order status changes to “Completed,” an LP Order key is generated, and the LearnPress order is created. The LP Order key will be sent to the guest’s email.

    Finally, to access the course, the user must create an account on your site through the account or any other page you provide for account creation. They will then need to enter the LP Order key received in their email on the profile page set up in LearnPress.

    Best regards,
    Brianvu-tp

    Thread Starter fredsteetsel

    (@fredsteetsel)

    Thank you very much. This is a very usefull solution. I will incorporate it in my website!

    Plugin Support brianvu-tp

    (@briantp)

    Hi fredsteetsel,

    We are glad to hear that you found the solution useful!

    If you are satisfied with LearnPress, we would greatly appreciate it if you could leave us a 5-star review. A nice rating is a big motivation for us to keep up the hard work, and it’s really important to us.

    Thank you very much for your feedback.

    Best regards,
    Brianvu-tp

Viewing 5 replies - 1 through 5 (of 5 total)
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