User Account Passwords Cannot Be Changed

  • User accounts on our site cannot manually change their password via the lost password link/email nor the My Account change password function.

    When we test to change a password on the WooCommerce/WP My Account page, we get the message “Account details changed successfully.” followed by an email sent stating the same that the password has changed.

    When we go through the “Lost your password?” link on the My Account page and submit to reset the password, we get the email and enter the new password but it doesn’t work.

    The password never changes. It cannot be updated manually, only via Admin creating a new password for a user.

    So far we have tried the following with no resolution to the issue after testing once again:

    • Updated all plugins
    • Disabled plugins
    • Contacted hosting service to add site to cache exclusion list
    • Updated theme
    • Tested accounts with different user roles

    The weird thing is we have one of our test accounts that can freely change/update its password. But the other test accounts and users who contacted us cannot.

    Has anyone else had a similar issue where site messaging and password reset emails suggest a password was reset/updated but it isn’t?

    Any suggestions on what else could be causing this issue with changing user passwords? Thanks in advance!

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  • Hello, apart from changing the password from the WordPress dashboard, you can try changing the password via phpmyadmin.

    Here are the steps to change the password via phpmyadmin

    1. For the method, you can first check what database you are currently using via wp-config.php .
    2. After you get the database name information you can go to the phpmyadmin menu and click the database name that matches wp-config.php
    3. After that look for the wp user table and click edit on the username and password that you want to change https://prnt.sc/H6W-cd2beEr3
    4. After you edit, enter your new password in the password field and function md5 for example https://prnt.sc/tiCCdhZwKcAM then you can click go.

      I hope this helps

    Thread Starter lrkr

    (@lrkr)

    Thanks, I will look into that option.

    But what about for our users who want to change or reset their password on the frontend of the site? That is the main issue. When they forget their password and want to reset it, the email and form allows them to enter a new password but it never resets from whatever their previous one was.

Viewing 2 replies - 1 through 2 (of 2 total)
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