User Accounts Deleting Themselves
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I’ve designed and built a membership website for a client using the MemberPress plugin. What the office staff and I have been experiencing over the last 6 months is that user accounts that are created through MemberPress and/or WooCommerce are deleting themselves. Some user accounts have been deleted multiple times after our customers have called in and told us their account is not working and we have made a new one for them.
We cannot figure out why user accounts keep deleting themselves. We have migrated the website between hosting companies (Network Solutions to Blue Host Dedicated Server). We have contacted MemberPress several times, WP Rocket, SiteLock, and Blue Host, and no of them have an answer or possible solution as to why this is happening.
I do keep the plugins and WordPress updated regularly. I am using the Divi theme and visual builder. Do use WP Rocket for caching and Imagify for image optimization.
If anyone has any ideas or can lead me in the right direction, I would highly appreciate it. Thanks in advance.
The page I need help with: [log in to see the link]
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If this happens again take a real close look at the database looking at the user tables… be on the lookout for an individual user table missing some bit of info when compared to any of the others.
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I have a multisite with one site that just disappears from time to time. In my case it’s a broken table in the sites list and once it breaks the site ‘doesn’t exist’ anymore.
I believe the problem is related to that site being a little busier than any of the rest and what I’ve done after fixing it three times is I moved that one site elsewhere.
What it boils down to is probably something where the database gets messed up after a write issue. That’s as far as I got with it before adding a new server.
My choice was to move that part of the database elsewhere requiring some very fancy database manipulations or move that one site… Moving the site seemed expedient.
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In your case you might need to look hard at the error logs and do some thinking about what might have happened should you find some related issue.
You did say you are now on a dedicated server and I’d hope that was enough ‘horsepower’ to prevent that kind of an issue. If it happens again have a talk with your host about any bottlenecks at the database and look for issues in the error log related to database timeouts.
Optimizing your database might be a good option considering ‘something may have broke’ in there. Of course, you’ll want to do a complete backup before any optimization.
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