User authorization

  • Resolved N.g

    (@loralora)


    4 months, 3 weeks ago

    Hello
    Thanks for the great plugin.

    I encountered a problem and will try to describe it:

    1. The user visits the site.
    2. Goes to a page that uses a plugin exception (for example: the filter plugin is disabled in products, which is only needed in archives)
    3. The user, being on the product page, enters through the authorization widget of my Woodmart theme.
    4. Under normal flow:
      The user sees his “name” in the authorization widget as soon as he is authorized, if the user is not logged in, he sees “log in”.
      Also, he does not see the dynamic message from the SUMO point plugin – (If the user is authorized, he sees the message – “150 points for this product”, if the user is not authorized – “log in and receive bonuses”).

    Now: The user sees “log in” and “log in and get bonuses.” But as soon as the page is refreshed, everything is fine.

    During normal flow, no update is required; the page itself changes messages.
    I don’t have caching on the site.
    If the plugin is activated, but there are no plugin exceptions, everything is ok.
    Once you exclude any plugin, a problem arises.

    Perhaps I’m doing something wrong? Thank you.

Viewing 1 replies (of 1 total)
  • Plugin Author Jose

    (@giuse)

    Hi @loralora

    thank you for reporting this issue.
    Honestly, the issue is too complicated for me without seeing with my eyes what’s going on. I suggest let’s reproduce the same issue step by step.

    As I understand you suspect that disabling a whatever plugin with Freesoul Deactivate Plugins you have the described issue, right?
    I suggest let’s first confirm that in a simple reproducible way.

    I would do as follow:

    • Keep all the plugins active everywhere
    • Confirm you have no issues
    • Install and activate Hello Dolly
    • Disable Hello Dolly in the same settings that were causing the issue
    • Check again if you have any issue.

    Hello Dolly does practically nothing. You can use it for this investigation without affecting the functionality of your website.
    If after doing what is suggested above we confirm that by disabling whatever plugin you have the same issue, we can investigate deeper. In another case, I will give you other suggestions to determine what is happening. It would be great if you could share the link to the page where I can see the issue.

    Have a great day!

    Jose

Viewing 1 replies (of 1 total)
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