User automatically unsubscribed

  • Resolved Mr_sordum

    (@paulcityhopper)


    4 years, 11 months ago

    Hey,

    our client told us, that some of his eMail Adresses get unsubscribed automatically. If you set them to the lists again they are gone after the next newsletter.

    I cant see any error or something like this.
    Please help ??

    Regards
    Paul

    PHP version: 7.3.4
    MailPoet Free version: 3.41.0
    MailPoet Premium version: 3.0.75
    MailPoet Premium/MSS key: 462545f1c2425024d9f9b14f13dc7073
    WordPress version: 5.3
    Database version: 5.5.62-0ubuntu0.14.04.1
    Web server: Apache
    Server OS: Linux ws05-col.aspiria.de 3.13.0-042stab134.8 #1 SMP Thu Aug 15 13:32:22 MSK 2019 x86_64
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    PHP max_execution_time: 30
    PHP memory_limit: 256M
    PHP upload_max_filesize: 60M
    PHP post_max_size: 60M
    WordPress language: de_DE
    Multisite environment?: No
    Current Theme: Twenty Twelve/aquariumglaser (version 1.9)
    Active Plugin names: iwp-client/init.php, polylang/polylang.php, classic-editor/classic-editor.php, contact-form-7/wp-contact-form-7.php, mailpoet-premium/mailpoet-premium.php, mailpoet/mailpoet.php, peters-login-redirect/wplogin_redirect.php, wordpress-seo/wp-seo.php, wp-cookie-notice/wp-cookie-notice.php, nextgen-gallery/nggallery.php
    Sending Method: SMTP
    Sending Frequency: 50 emails every 15 minutes
    Task Scheduler method: WordPress
    Cron ping URL: https://www.aquariumglaser.de?mailpoet_router&endpoint=cron_daemon&action=ping
    Default FROM address: [email protected]
    Default Reply-To address: [email protected]
    Bounce Email Address: [email protected]
    Total number of subscribers: 2514
    Plugin installed at: 2016-05-12 10:47:26

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi Paul,

    Thanks for contacting us.

    Please email our support team via support(at)mailpoet.com so we can take a closer look.

Viewing 1 replies (of 1 total)
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