User can't login – blank redirect

  • WP Monkey

    (@scdesmond)


    9 years ago

    I have one user who cannot login to a site that has iThemes setup. Here is a breakdown:

    – Even though it is set to display an error message for incorrect login, it does not, instead the redirect to admin shows a blank WP login screen (https://mysite.com/wp-login.php?redirect_to=http%3A%2F%mysite.com%2Ffoldername%2Ffoldername%2Fwp-admin%2F&reauth=1)
    – I can login with my username, and when I put in the wrong password, I do get an eror message.
    – The problem username had been locked out, but I removed that reference from the itsec_lockout table (but not from the logs)
    – I added their IP address to the whitelist
    – I checked the htaccess file for a deny command on their ip address, there was none.
    – The problem user tried resetting is password, didn’t work. I reset his password, didn’t work.
    – I disabled all plugins – still can’t login
    – I switched to the TwentyTwenty theme – still can’t login
    – I evaluated some of the plugins and removed two that were old and outdated
    – I ran plugins to clean out old transients and tables
    – I did install iThemes recently and removed other login lockout plugin, but that table no longer exists as far as I can tell

    Thoughts? (greatly appreciated)

    https://www.ads-software.com/plugins/better-wp-security/

Viewing 4 replies - 1 through 4 (of 4 total)
  • dwinden

    (@dwinden)

    @wp Monkey

    – I disabled all plugins – still can’t login

    So what makes you think this issue is caused by the iTSec plugin ?

    It looks like that WP user account got corrupted somehow …

    Try setting WP_DEBUG to true in wp-config.php.
    And also check the webserver error_log for any errors.

    dwinden

    Thread Starter WP Monkey

    (@scdesmond)

    The reason I think it is the iThemes security plugin is that the issue started immediately after installing it. And unlike other plugins it changes options in the htaccess file and database options that are not removed when the plugin is disabled, so disabling it would not necessarily isolate all of the issues it could have created.

    But thank you for the other suggestions, I will follow up with those.

    Thread Starter WP Monkey

    (@scdesmond)

    I did not find anything regarding user access in the error or debug information. Any other thoughts?

    Thanks

    @wp Monkey

    If this is still an issue why don’t you simply create a new user and then delete the old user account (while transferring any existing content to the new user) ?

    It seems the user account got corrupted in a way that the iTSec plugin cannot work with it.

    dwinden

Viewing 4 replies - 1 through 4 (of 4 total)
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