User can’t login if we enable wordfence

Hello @lsingh and thanks for reaching out to us!

Can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

Thanks again!

Hi,

I have sent you the Diagnostics report. Please check and let me know.

Thanks

Hi @wfadam,

Did you check the issue? Still waiting for your reply

Thanks

• This reply was modified 3 years, 2 months ago by lsingh.

I checked our inbox for your diagnostic and I didn’t see it.

Could you try to send it again?

If that doesn’t work, try sending the email directly by clicking the “Export” on the diagnostic page and then attaching the txt file to an email for wftest @ wordfence . com with subject “lsingh for WFADAM”.

Let me know!

Thanks again!

@wfadam Hi I have forwarded a mail to you, please check and let me know

Subject: lsingh

Thanks

Unfortunately, I still have not received it. I am receiving emails from other users on the forums though.

wftest @ wordfence . com – correct?

Sorry again!

@wfadam yes it was fine,

Please see the below link and check your email https://ibb.co/0YpMVvf

and let me know if any issue there in your email

I got it that time! Thanks again!

I see two things that might be causing this issue.

1. I see Litespeed cache is caching and delivering that login page, this is likely not the issue but it could be if the users are seeing this repeatedly. You will see this at the bottom of the source code:
<!-- Page supported by LiteSpeed Cache 4.3 on 2021-09-14 14:55:38 -->

2. When it comes to the WooCommerce Login Security integration, We are looking for an element with the ID primary and that is where we are appending login messages. We check that there is a .woocommerce element, but we don’t make sure #primary exists. This is something we are changing in a future release.

If you add a div on the page with id="primary" the messages should be displayed there. It should be added by WooCommerce by default, so it might be getting overridden by your theme. If you need to, reach out to your theme provider and they should be able to add this div.

Let me know if this helps!

Thanks again!

ok but I have already checked this thing under the storefront theme but the same issue is coming, so I assume this is not a theme issue.

I searched the source code on your login page that you provided and I was not able to find the id=”primary” div tag using the find option.

Are you able to see one? If so, point it out to me so I can check on it.

Thanks again!

@wfadam There is no primary id on the login page and currently we are not using WordFence plugin because the customers are not able to log in if we do enable this even the Login button is not working, no function performed. Please check this link https://ibb.co/9nfShPN

Can you please resolve it as we need the 2FA enabled only?

and what does primary id works?

Thanks

• This reply was modified 3 years, 2 months ago by lsingh.
• This reply was modified 3 years, 2 months ago by lsingh.
• This reply was modified 3 years, 2 months ago by lsingh.

We have added this change for a future release but currently, the only way to resolve it is to add the div tag for the id=”primary” as that is how our 2FA feature looks for login requests.

I have seen other users implement this within their theme and it resolves the issue.

As I mentioned, we do have an internal case going for this issue and hopefully will have it resolved in a future release.

Thanks again! I hope this helps!

@wfadam Can you please share a screenshot where we can add that div id?

Thanks

@wfadam Can you please share a screenshot so I can share with the theme support where we can add the <div id=”primary”> in our code?

and when will be your next release?

Thanks
Lokendra

• This reply was modified 3 years, 2 months ago by lsingh.

@wfadam Can you please reply to my questions?

Looking forward to hearing from you.

Thanks