User Comments Not Appearing on Frontend

  • Resolved Stephanie

    (@stephcerratti)


    1 year, 10 months ago

    Hello, I’m using the tool to import comments from SquareSpace to WordPress. I’ve formatted my data using your sample sheet and everything seems to be working great, I can see the comments appearing in the backend and some of them on the frontend.

    This is where the problem is. It seems that the comments from users on the site don’t appear. I can see them in the comments section of the backend, but they aren’t appearing on the frontend. For example, see the comments from Troy, a user on the site (two images: https://imgur.com/a/Iu7yRjw)

    View post on imgur.com

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @stephcerratti,

    Thanks for reaching out.

    If you are having an issue with displaying the reply comments on the front end then please make sure that the ID in the comment_parent column is the ID of the parent comment on the importing site. There are chances that the parent comments might have been imported with a different ID due to which the reply comments are not connected with the parent comments and as a result they are not displayed on the front end.

    Can you please check and confirm if the ID of the imported parent comments and the ID in the comment_parent column of the reply comments are the same?

Viewing 1 replies (of 1 total)
  • The topic ‘User Comments Not Appearing on Frontend’ is closed to new replies.