User details getting mixed up with other user accounts

  • pstokes

    (@pstokes)


    12 months ago

    Hey guys,

    We have this weird issue where our user details are getting mixed up.

    For example, originally we had a

    Member #1, Name #1, Email #1

    Then when I check back,
    Member #1 will have Name #2 and Email #2

    Sometimes the Role will change, for instance, an Admin might get changed to a Customer

    What’s stranger is when I try to edit and change the details back to the correct ones, sometimes the Admin username that I’m using will get logged out and it will have changed details to someone elses.

    We had 4 or 5 Admin users, and slowly over time, we managed to get logged out and eventually changed to Customer roles where I had no access to login anymore.

    I eventually had to restore the database to a point 2 weeks ago, but we are having the same issue.

    Has anyone ever experienced anything like this and is there a fix?

    The website has 500 users and it’s getting problematic where user details are getting mixed up and losing Admin rights to the admin users makes it difficult to troubleshoot.

    The page I need help with: [log in to see the link]

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  • threadi

    (@threadi)

    Do you use any user management plugins? If applicable. are they to blame for this. You could rule out this as a cause by deactivating it as a test. I also see that you use WooCommerce, which also creates users, but has less to do with role management.

Viewing 1 replies (of 1 total)
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