User e-mail confirmation about password change

  • A user that signed up recently, received an e-mail about password change like below, and contacted me via e-mail warning me (admin) that she did not update the password. What am I supposed to do and say to users when this kind of situation happens, since I really don’t know exactly what happened in the system? Since you added this feature to the system, it should be a reasonable explanation about it and how to deal with such kind of situations.

    EMAIL:
    Hi ###USERNAME###,

    This notice confirms that your password was changed on ###SITENAME###.

    If you did not change your password, please contact the Site Administrator at
    ###ADMIN_EMAIL###

    This email has been sent to ###EMAIL###

    Regards,
    All at ###SITENAME###
    ###SITEURL###

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Reset the user’s password to a strong password (the one suggested by WP).

    Are you using any security plugins? It may be that the user had a weak password that was easily guessed.

    Thread Starter andreuerj

    (@andreuerj)

    WP sent an e-mail to the user in order to reset his password and “after resetting it”, it sent another e-mail confirming the password change. The user complained when he received 2nd saying that he did not do this. Since I did not have any feedback from WP yet, I answered the user to renew the password again and change it. So only him will not the new one.

    WP team implemented this for a reason and they should have a reasonable explanation and suggestion to answer the users inquiry about this specific process.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    The “WP Team” has no access to your site and knows nothing about what goes on there. As I said, it seems to me that this user’s password may have been changed via some hack or crack or lucky guess.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘User e-mail confirmation about password change’ is closed to new replies.