User Fields

Hi there, thank you for reaching out to Paid Memberships Pro.

1. Please send me a screenshot of the User Field settings of the affected fields so that I can take a further look into this for you.
2. Please confirm which payment gateway is used and if you have any custom templates in place?

All settings are exactly as in this instruction –
User Fields With Paid Memberships Pro
I use the Stripe gateway, no custom templates.

Please send me Site Health Information so that we can have a better understanding of your setup?

Your Site Health contains details about your WordPress and PMPro setup which can help us quickly pinpoint possible conflicts or problems that could cause the issue you’re currently experiencing.

Please follow the steps below to retrieve your Site Health Info in the WordPress admin and reply back to us when the details have been added:

1. Navigate to Tools > Site Health in the WordPress admin.
2. Click on the “Info” tab.
3. Click the button to “Copy site info to clipboard”.

The entire output of your Site Health is now copied to your clipboard.

You can then paste this into a reply here.

Can I send it by email?

pmpro

pmpro-cron-jobs: pmpro_cron_expire_memberships (2024-01-24 09:53:57) |
pmpro_cron_stripe_subscription_updates (2024-01-24 09:53:57) |
pmpro_cron_expiration_warnings (2024-01-24 09:53:58) |
pmpro_cron_admin_activity_email (2024-01-25 08:30:00) |
pmpro_cron_delete_tmp (2024-01-25 08:30:00) |
pmpro_cron_credit_card_expiring_warnings (2024-02-11 21:53:57) |
pmpro_license_check_key (2024-02-11 21:53:57)
pmpro-gateway: Stripe (Stripe Connect) [stripe:stripe-connect]
pmpro-gateway-env: Sandbox/Testing [sandbox]
pmpro-orders: 135 orders
pmpro-discount-codes: 0 discount codes
pmpro-sessions:
session_status: Active
pmpro-membership-levels: {
"1": {
"id": "1",
"name": "First",
"description": "",
"confirmation": "",
"initial_payment": 0,
"billing_amount": 0,
"cycle_number": "0",
"cycle_period": "",
"billing_limit": "0",
"trial_amount": 0,
"trial_limit": "0",
"allow_signups": "0",
"expiration_number": "0",
"expiration_period": ""
},
"2": {
"id": "2",
"name": "Premium",
"description": "",
"confirmation": "",
"initial_payment": 9.99,
"billing_amount": 9.99,
"cycle_number": "1",
"cycle_period": "Day",
"billing_limit": "0",
"trial_amount": 0,
"trial_limit": "0",
"allow_signups": "1",
"expiration_number": "0",
"expiration_period": "0"
}
}
pmpro-custom-templates: No template overrides
pmpro-getfile-usage: PMPRO_GETFILE_ENABLED is not set
pmpro-htaccess-cache-usage: On
pmpro-pages:
account: https://mysupersite123.com/member-account/
billing: https://mysupersite123.com/member-account/billing-information/
cancel: https://mysupersite123.com/member-account/cancel/
checkout: https://mysupersite123.com/member-account/checkout/
confirmation: https://mysupersite123.com/member-account/confirmation/
invoice: https://mysupersite123.com/member-account/invoice/
levels: https://mysupersite123.com/member-account/levels/
login: Not Set
member_profile_edit: https://mysupersite123.com/member-account/your-profile/
pmpro-library-conflicts: No library conflicts detected.
pmpro-outdated-templates: No outdated templates detected.
pmpro-current-site-url: https://mysupersite123.com
pmpro-recorded-site-url: https://mysupersite123.com
pmpro-pause-mode: Disabled

Those fields are intentionally only sent in the admin notification.

The code that does this can be found here https://github.com/strangerstudios/paid-memberships-pro/blob/dev/includes/fields.php#L1035-L1107

You can copy this into a PMPro Customizations or Code Snippet plugin, rename the function and change the if statement from

if ( ! empty( $email ) && strpos( $email->template, "checkout" ) !== false && strpos( $email->template, "admin" ) !== false ) {

to

if ( ! empty( $email ) && strpos( $email->template, "checkout" ) !== false ) {

and that will include them in all checkout emails.

You then need to remove the initial hook otherwise it will duplicate – a guide on how to do this can be found at https://www.paidmembershipspro.com/admin-checkout-email-meta-fields/

If you require further assistance with implementing these changes though, we recommend posting a project on https://jobs.wordpress.net for someone that can assist with a more hands-on approach.

• This reply was modified 1 year, 1 month ago by Jarryd Long. Reason: Added in additional documentation

Thank you!
What about a phone number that doesn’t appear in Recuring transactions?

Please confirm if the phone field you are using has a name of pmpro_bphone? This is a standard billing field name that would need to be set in order for it to show in an order and any orders thereafter.

Because there have not been any recent updates to this topic, we will be changing the status to resolved.

If you’re enjoying Paid Memberships Pro, would you mind rating it 5-stars to help spread the word? https://www.ads-software.com/support/plugin/paid-memberships-pro/reviews/