User info doesn't track on translated page

  • Hi, I’m using the translation plugin on WordPress WPML to produce English translation to my German content.

    Doing currently a giveaway using the WP Pro Quiz Plugin, on the German page (short link https://weihnachten.xtgamer.de) everything runs smoothly.

    I inserted the SAME short code to the quiz on the English translation (the English content is filed by WPML under the subdomain xtgamer.de/en/), it tracked all the answers but it did not track all of the custom fields (which we need for e-mail and other infos as prefered win platform to send out the prizes). There only appeared “—” on each entry on each custom field (no matter if “text” or “e-mail” or “checkbox” fields) made ONLY on the English page – short link https://christmas.xtgamer.de.

    So I removed the embedded quiz from the English page and advised to visit the German one. Can this still be fixed though and if so, how? I’d very much like to include it. And if you want to test it, let me know and I put it back in. It’s just removed so users don’t make entries that won’t be valid for the competition.

    THANKS A LOT and HAPPY HOLIDAYS
    Keep up the great work for the plugin!
    Cheers
    Patrick

    https://www.ads-software.com/plugins/wp-pro-quiz/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Goala_Baer

    (@goala_baer)

    Update:
    Apparently it’s not the English page causing the problem because I still get entries with “—” in the custom fields. That sucks because then I can’t give them any prizes. No idea what it could be either!

    Thread Starter Goala_Baer

    (@goala_baer)

    Another update:
    It seems everyone who participates in the quiz from overseas (from America) gets —- as custom fields in my database. So only German/UK worked so far. That’s so odd! How can that be fixed?

    Thread Starter Goala_Baer

    (@goala_baer)

    I just removed the custom fields and put everything in the quiz. But the lack of support isn’t really that great.
    Merry Christmas though!

Viewing 3 replies - 1 through 3 (of 3 total)
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