user lockdown

Hi, do you have the following feature enabled Display Generic Error Message:. This is located under WP Security -> User Login -> Login Lockdown. If you do, can you disable this feature and carry out a test.

If the above does not work, can you disable all of your other plugins and carry out another test. Let me know what happens.

Kind regards

Hi,

right now if a user get’s locked out they don’t get any messages to tell then that

Are you referring to the wordpress login page or something else?

The plugin will display the following message if a user who is locked out tries to go to the wp login page:
“Access from your IP address has been blocked for security reasons. Please contact the administrator”

hi

I get the correct error message on the /wp-login page (which is used for administrators to login) but the site members use the frontend pages to login e.g. on every page there is a login form they can use to access member only pages and currently if they enter incorrect details 3 times they get the “incorrect credentials” error on the form but after the 3rd time when the lockdown is triggered by your plugin they stop getting errors. they can continue entering their detail and trying to login but nothing happens – they have no idea they have been locked out. Does that make sense?

many thanks

Also meant to say thatI’ve disabled the show generic message option but it doesn’t seem to make a difference when it comes to logging in from the frontend pages.

Hi,

e.g. on every page there is a login form they can use to access member only pages and currently if they enter incorrect details 3 times they get the “incorrect credentials” error on the form but after the 3rd time when the lockdown is triggered by your plugin they stop getting errors.

Are you running a membership plugin in your site? If you are, can you share the URL of the membership plugin.

Also meant to say thatI’ve disabled the show generic message option but it doesn’t seem to make a difference when it comes to logging in from the frontend pages.

This feature works if you are login into your site using yoursite.com/wp-login.php. If you are using a membership plugin to login to view the content of a page or post, then this feature does not apply.

Thank you

• This reply was modified 5 years, 9 months ago by mbrsolution.
• This reply was modified 5 years, 9 months ago by mbrsolution.

hi

Are you running a membership plugin in your site? If you are, can you share the URL of the membership plugin.

yes – I’m using membership plugin -https://codecanyon.net/item/privatecontent-multilevel-content-plugin/1467885

This feature works if you are login into your site using yoursite.com/wp-login.php. If you are using a membership plugin to login to view the content of a page or post, then this feature does not apply.

i thought that would be the case but I need to give the user some sort of message that they have been locked out … perhaps redirect them to a page as a minimum.

many thanks.

Would you consider adding front end lockout handling functionality for a fee?

many thanks

Hi @stelldust,
Please contact me via my site contact page (see my profile) to discuss further. I need to first understand the possible cause of your problem and also the solution your are seeking.