User membership level is not being downgraded if user is not paying anymore

  • Resolved evo252

    (@evo252)


    4 years, 9 months ago

    Hi,

    When a user has a certain paid level, but do not pay anymore (reject payment), he still access to the premium features and doesn’t being downgraded?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Andrew Lima

    (@andrewza)

    Hi @evo252

    Thank you for using Paid Memberships Pro, I’m really sorry to hear about this issue you are facing here.

    I need a bit more information to assist you here. What payment gateway are you using?

    When you say the payment gets rejected, is it a failed automatic payment due to insufficient funds/expired credit card? Or are user’s cancelling their subscription?

    Thread Starter evo252

    (@evo252)

    Hi!
    I’m using Stripe, and I’m talking about the failed automatic payement due to external reasons, like for instance insufficient funds, expired card, etc… When the user doesn’t pay anymore, he still have an access to private content. That’s the issue.
    Thanks a lot for your help!

    Plugin Author Andrew Lima

    (@andrewza)

    Sorry for the delay in response here @evo252 this ticket got lost among the other tickets.

    This sounds like your webhook may not be setup correctly, could you please ensure your webhook is setup by following this guide – https://www.paidmembershipspro.com/gateway/stripe/#tab-gateway-setup

    Please let me know if this helps.

Viewing 3 replies - 1 through 3 (of 3 total)
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