User permissions problem / blank screen when trying to edit Mega Menu

  • User accounts with edit_theme_options and manage_options capabilities can edit Menus, but when they click on the blue WP Mega Menu button, it displays a blank white modal with a “0”

    If I switch these user accounts to be full Administrators, WP Mega Menu works normally.

    Can you help me understand what capabilities need to be enabled for user accounts in order to have access to edit WP Mega Menus? What capabilities need to be enabled (above standard Editor access) to provide a user account access to edit WP Mega Menu?

    Or is this a bug?

    • This topic was modified 4 years, 3 months ago by daniel.vos.
Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello,
    Go to your root directory and then wp-config.php file add this code,

    # FS method
define( 'FS_METHOD', 'direct' );

    I hope your problem will be solved.
    Thanks

    Thread Starter daniel.vos

    (@danielvos)

    Hi Rejuan Ahamed,

    I tried the wp-config.php edit you recommended, but it did not make any difference. It did not fix the problem.

    The only thing which makes any difference is to change a user account from Editor (with edit_theme_options and manage_options capabilities added) to Administrator.

    When a user account has an “Editor” role with edit_theme_options and manage_options added, the WP Mega Menu modal only displays a blank white screen “0.”

    When I change the same user account to hold the Administrator role, WP Mega Menu works normally.

    I don’t understand why a user account with Editor role plus edit_theme_options and manage_options can use /wp-admin/nav-menus.php OK but not WP Mega Menu.

    Can you please help?

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘User permissions problem / blank screen when trying to edit Mega Menu’ is closed to new replies.