User profile photos do not change

  • Resolved pachxata

    (@pachxata)


    4 years, 5 months ago

    When a user uploads a photo of their profile for the first time, this works well. But when user want to change the uploaded photo then the profile picture does not change for the user. But on my control panel I see a photo of their uploaded profile. (The image loads but I see this change, users can’t see it on their account page). Please help me if you can

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @pachxata,

    Do you have image optimization plugins or caching plugin installed?
    Please do a quick conflict test by disabling all plugins except Ultimate member and switch to a default WordPress theme and see if this issue goes away.
    Here is the doc on how to do a conflict test if you are not sure how to do it.

    Please also exclude Ultimate member pages form the cache.

    Regards.

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @pachxata,

    …This thread has been inactive for a while so we’re going to go ahead and mark it Resolved…

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

    Regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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