• Resolved andreapari

    (@andreapari)


    Hello,
    a customer of mine has a problem with the user registration form of a website. I state that the site is a bit old in terms of plugins updates, and that the site has a full-custom theme. The issue occurs only on the custom theme, and not on the default WordPress theme.

    The problem in question is that when submitting form data, it appears that registration is not triggered, and rather the page is reloaded and nothing happens. The login page template (form-login.php) has been customized only in the HTML classes of the tags. I have already checked and there are no hooks of any kind that go to intercept user registration. My doubt is that there is some problem on the JavaScript side, so what I am asking is if you can see from the registration page if any specific JS files or something else related to registration are missing.

    Below the system report:

    ` WordPress Environment
    
    WordPress address (URL): https://b2b.babybotte.com
    Site address (URL): https://b2b.babybotte.com
    WC Version: 4.6.0
    REST API Version: ? 4.6.0
    WC Blocks Version: ? 3.4.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.6.1
    Log Directory Writable: ?
    WP Version: ? 6.0.1 - There is a newer version of WordPress available (6.5.2)
    WP Multisite: ?
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: – Server Environment
    
    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 8000
    cURL Version: 8.7.1
    OpenSSL/1.1.1w
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.39-MariaDB
    Max Upload Size: 1 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? Database
    
    WC Database Version: 4.6.0
    WC Database Prefix: hm94wH_2_
    Total Database Size: 290.37MB
    Database Data Size: 144.69MB
    Database Index Size: 145.68MB
    hm94wH_2_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    hm94wH_2_sbi_instagram_feeds_posts: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    hm94wH_2_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hm94wH_2_sbi_instagram_posts: Data: 1.45MB + Index: 0.00MB + Engine InnoDB
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    hm94wH_2_sib_model_contact: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    hm94wH_2_termmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
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    hm94wH_2_tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hm94wH_2_wc_admin_notes: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    hm94wH_2_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    hm94wH_2_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hm94wH_2_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    hm94wH_2_wc_order_product_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
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    hm94wH_2_wps_hit: Data: 0.05MB + Index: 0.14MB + Engine InnoDB
    hm94wH_2_wps_index: Data: 28.56MB + Index: 45.63MB + Engine InnoDB
    hm94wH_2_wps_key: Data: 0.50MB + Index: 0.48MB + Engine InnoDB
    hm94wH_2_wps_object_term: Data: 4.52MB + Index: 15.09MB + Engine InnoDB
    hm94wH_2_wps_object_type: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    hm94wH_2_wps_query: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hm94wH_2_wps_uri: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    hm94wH_2_wps_user_agent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hm94wH_2_yoast_indexable: Data: 12.52MB + Index: 10.38MB + Engine InnoDB
    hm94wH_2_yoast_indexable_hierarchy: Data: 1.52MB + Index: 3.42MB + Engine InnoDB
    hm94wH_2_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    hm94wH_2_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    hm94wH_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hm94wH_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hm94wH_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hm94wH_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    hm94wH_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hm94wH_sitemeta: Data: 2.05MB + Index: 0.03MB + Engine InnoDB
    hm94wH_usermeta: Data: 1.52MB + Index: 0.91MB + Engine InnoDB
    hm94wH_users: Data: 0.09MB + Index: 0.05MB + Engine InnoDB Post Type Counts
    
    attachment: 3578
    custom_css: 1
    lazyblocks: 7
    nav_menu_item: 35
    oembed_cache: 3
    page: 9
    post: 2
    product: 1210
    product_variation: 30250
    revision: 115
    shop_coupon: 1
    shop_order: 35
    wp_global_styles: 1 Security
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ? Active Plugins (32)
    
    Disable Admin Notices Individually: by Creative Motion – 1.2.6
    Hide admin menu: by Bhavin Thummar & Maulik Patel (BM Studio) – 1.1.0
    Jetpack by WordPress.com: by Automattic – 9.3.1
    Yoast SEO: by Team Yoast – 15.1.1
    FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.13.0 – Installed version not tested with active version of WooCommerce 4.6.0
    Facebook for WooCommerce: by Facebook – 2.0.5 – Installed version not tested with active version of WooCommerce 4.6.0
    WooCommerce: by Automattic – 4.6.0
    Mailchimp for WooCommerce: by Mailchimp – 2.4.7 – Installed version not tested with active version of WooCommerce 4.6.0
    Multisite Media Share: by MAP S.r.l. – 1.0.0
    Advanced Cron Manager: by BracketSpace – 2.4.0
    WooCommerce Stock Synchronization: by Pronamic – 2.5.0 – Installed version not tested with active version of WooCommerce 4.6.0
    Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 1.9.2
    Lazy Blocks: by nK – 2.2.0
    LuckyWP Term Description Rich Text: by LuckyWP – 1.0.1
    Kirki Customizer Framework: by David Vongries – 3.1.5
    Loco Translate: by Tim Whitlock – 2.4.3
    Multisite Language Switcher: by Dennis Ploetner – 2.4.9
    WP Mail SMTP: by WPForms – 2.5.1
    WooCommerce Wholesale Prices: by Rymera Web Co – 1.11.11 – Installed version not tested with active version of WooCommerce 4.6.0
    WooCommerce Shipping & Tax: by Automattic – 1.25.0 – Installed version not tested with active version of WooCommerce 4.6.0
    WooCommerce Variation Swatches and Photos: by Lucas Stark – 3.1.0 – Installed version not tested with active version of WooCommerce 4.6.0
    Enable Media Replace: by ShortPixel – 3.5.0
    Quick Bulk Variations Checkout for WooCommerce: by theDotstore – 1.1.9 – Installed version not tested with active version of WooCommerce 4.6.0
    WooCommerce Multiple Customer Addresses: by Lagudi Domenico – 18.3 – Installed version not tested with active version of WooCommerce 4.6.0
    Smash Balloon Instagram Feed: by Smash Balloon – 6.2.9
    Sendinblue - WooCommerce Email Marketing: by Sendinblue – 2.0.33 – Installed version not tested with active version of WooCommerce 4.6.0
    Restricted Content Shortcode: by Christopher Davis –
    Wordfence Security: by Wordfence – 7.5.8
    HT Easy GA4: by HasThemes – 1.0.8
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.6
    WP Fastest Cache: by Emre Vona – 1.0.0
    New User Approve: by NewUserApprove – 1.8.1 Inactive Plugins (8)
    
    Admin Language Per User: by unclego – 1.0.12
    Bootstrap Blocks: by Liip AG – 2.4.2
    Force Login: by Kevin Vess – 5.5
    SSL Certificate Manager: by Akeysite.com – 1.0.0
    TI WooCommerce Wishlist: by TemplateInvaders – 1.21.12 – Installed version not tested with active version of WooCommerce 4.6.0
    WooCommerce Multisite Product Sync: by Obtain Infotech – 1.4.0 – Installed version not tested with active version of WooCommerce 4.6.0
    WooCommerce Product Search: by itthinx – 3.0.0 – Installed version not tested with active version of WooCommerce 4.6.0
    WP All Import: by Soflyy – 3.6.8 Dropin Plugins (1)
    
    maintenance.php: maintenance.php Settings
    
    API Enabled: ?
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: – WC Pages
    
    Shop base: ? Page not set
    Cart: #2721 - /cart/
    Checkout: #3688 - /payment/
    My account: #3684 - /my-account/
    Terms and conditions: ? Page not set Theme
    
    Name: Babybotte
    Version: 1.0.0
    Author URL: https://www.mapcommunication.it
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ? Templates
    
    Overrides: babybotte/woocommerce/archive-product.php
    babybotte/woocommerce/cart/cart.php
    babybotte/woocommerce/cart/cart-totals.php
    babybotte/woocommerce/cart/mini-cart.php
    babybotte/woocommerce/checkout/cart-errors.php
    babybotte/woocommerce/checkout/form-billing.php
    babybotte/woocommerce/checkout/form-checkout.php
    babybotte/woocommerce/checkout/form-coupon.php
    babybotte/woocommerce/checkout/form-login.php
    babybotte/woocommerce/checkout/form-pay.php
    babybotte/woocommerce/checkout/form-shipping.php
    babybotte/woocommerce/checkout/order-receipt.php
    babybotte/woocommerce/checkout/payment-method.php
    babybotte/woocommerce/checkout/payment.php
    babybotte/woocommerce/checkout/review-order.php
    babybotte/woocommerce/checkout/terms.php
    babybotte/woocommerce/checkout/thankyou.php
    babybotte/woocommerce/content-product.php
    babybotte/woocommerce/content-single-product.php
    babybotte/woocommerce/emails/customer-new-account.php
    babybotte/woocommerce/emails/email-order-details.php
    babybotte/woocommerce/emails/email-order-items.php
    babybotte/woocommerce/global/breadcrumb.php
    babybotte/woocommerce/global/quantity-input.php
    babybotte/woocommerce/global/sidebar.php
    babybotte/woocommerce/loop/add-to-cart.php
    babybotte/woocommerce/loop/loop-end.php
    babybotte/woocommerce/loop/loop-start.php
    babybotte/woocommerce/loop/sale-flash.php
    babybotte/woocommerce/myaccount/dashboard.php
    babybotte/woocommerce/myaccount/form-edit-account.php
    babybotte/woocommerce/myaccount/form-login.php
    babybotte/woocommerce/myaccount/my-account.php
    babybotte/woocommerce/myaccount/my-address.php
    babybotte/woocommerce/myaccount/navigation.php
    babybotte/woocommerce/order/form-tracking.php
    babybotte/woocommerce/order/order-again.php
    babybotte/woocommerce/order/order-details-customer.php
    babybotte/woocommerce/order/order-details-customer.php.orig
    babybotte/woocommerce/order/order-details-item.php
    babybotte/woocommerce/order/order-details.php
    babybotte/woocommerce/order/order-downloads.php
    babybotte/woocommerce/order/tracking.php
    babybotte/woocommerce/single-product/add-to-cart/simple.php
    babybotte/woocommerce/single-product/add-to-cart/variable.php
    babybotte/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    babybotte/woocommerce/single-product/price.php
    babybotte/woocommerce/single-product/product-image.php
    babybotte/woocommerce/single-product/product-thumbnails.php
    babybotte/woocommerce/single-product/related.php
    babybotte/woocommerce/single-product/tabs/description.php
    babybotte/woocommerce/single-product.php Action Scheduler
    
    Complete: 8
    Oldest: 2024-04-12 11:44:54 +0200
    Newest: 2024-05-04 14:58:39 +0200

    Thank you

    • This topic was modified 6 months, 3 weeks ago by andreapari.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @andreapari

    It does sound like the issue could be JavaScript related. But when I tested the registration form, everything seemed to work fine on my side. However, I did notice many JavaScript errors, which might be the root of the problem.

    If the registration is still not working, a good first step to troubleshooting this would be to try clearing your site and browser’s cache. This can often help in resolving general site loading or performance issues.

    If the issue persists, I recommend updating both your theme templates and WooCommerce to the latest version. It’s not advisable to use outdated versions. Instead, you should always keep your theme and custom files updated, along with the latest versions of WordPress and WooCommerce.

    If you are still having problems, we recommend asking development questions on the #developers channel of the WooCommerce Community Slack. Many of our developers hang out there and will be able to offer insights into your question. You can also seek help from the following:

    I wish I could help more, but hopefully, this gets you going in the right direction to get some further insight/information.

    Thread Starter andreapari

    (@andreapari)

    Hello Shameem,
    thank you for your detailed answer.

    In the end, I discovered that the issue was due to a JavaScript code used to display the cookie banner. Solved this, the registration form started working again.

    Thanks again
    Kind regards

    • This reply was modified 6 months, 3 weeks ago by andreapari.
    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @andreapari

    I’m glad you were able to find a solution to your inquiry here and thanks for sharing it with the community too! ??

    I will mark this thread as resolved. Should you have further inquiries, kindly create a new topic here.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘User registration form issue’ is closed to new replies.