user role not working

Solution found,
my error in checking the right users

Hi @joieeninde12,

Do you have any other access restrictions in Ulitmate member -> Settings -> Access?
Please make sure to purge your cache if you use one.
Do a quick conflict test so we can rule out any conflicts with your theme or one of your plugins. Here is the doc on how to do a quick conflict test.

Regards.

thank you so much.
All is running fine

Hi @joieeninde12

Thanks for letting us know. I am closing this thread now.

Regards,