User Role Not working.

Hi @eman124

You need to add a priority number to the role in the UM User Role settings to make them a primary role. For example, If Gold has access to all features, you need to add priority number 3 or higher to it. And then for Silver, add a number 2. and for silver, just add 1 or 0.

now let’s get this straight, I have 3 subscription plans that are GOLD, BRONZE, AND SILVER.
AM USING MYCRED TO LET MY USERS SUBSCRIBE TO A PLAN, to watch videos now. now I have created 3 pages also that is BRonze videos, silver videos, and gold videos. am using woocommerce subscription when a user purchases a plan of gold, he will be assigned to the gold plan. which means he will be the only one to see the Gold video page now I have set this function now but when testing it does not work so… please what function with the priority play amongst these 3 people?

Hi @eman124

UM uses the primary role for these access permissions and content restriction settings. UM cannot handle multiple roles to match the role in the settings. So you should set a primary role by adding a priority number.

Have you set the UM Content Restriction on each video page when you edit them? Please see this doc article about the UM Content Restriction feature: https://docs.ultimatemember.com/article/1620-restriction-content

I have done so please nothing seems to be working any help
how can I send a screenshot? possible to give access to bronze package

• This reply was modified 2 years, 9 months ago by eman124.

Hi @eman124

Please provide screenshots of the video page accessible by the Bronze role. You can upload the screenshot via imgur.com and then share the image URL here so we can review it.

Hey there!

This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. ??

Regards,