User Roles and Permissions

Hi Hugo,

Thank you for sharing your query and the plugin links.

I have checked with Shop Manager user role and noticed that our Abandoned Cart admin pages are displaying and they are accessible. Can you please let us know you have set any custom user roles using those two mentioned plugins and the Abandoned Cart pages are not displaying?

If yes, then you can try below-provided custom code to give the access of Abandoned Cart plugin to another user role. Below code, you need to add in the functions.php file of your currently active theme.

$role = get_role('shop_assistant');
 $role->add_cap("manage_woocommerce");

If you would like to give access to another role than the shop_assistant then you can change the “shop_assistant” to your custom role in the above code.

Kindly add the above-provided custom code and confirm with us whether it is working as per your requirement or not?

Let us know if you have any questions.

Regards,
Priyanka Jagtap

Hi Priyanka Jagtap, thanks a lot for your support. I was able to find a conflict with another plugin.

I tried on another install and I was able to confirm that shop_manager user role has access to the Abandoned Cart admin pages.

After disabling plugins one by one I was able to identify that SecuPress Pro (version 1.4.7) was blocking access to the Abandoned Cart admin pages for all user roles, except administrator.

After updating SecuPress Pro to version 1.4.9.3 everything works fine. As you explained, by default Shop Managers are able to access Abandoned Cart admin pages.

Everything is fine!

Thank you
Hugo

Hi @hugodebe,

I am glad to know that you have figured out the cause of the problem you were facing on your site. ??

If you have any queries in the future, please feel free to write back to us.

Is the website where you are using the Abandoned Cart plugin live? If yes, then with your permission, I would like to mention your website on my plugin page in the list of sites where the Abandoned cart plugin is being used.

It would be great if you could write a review for us on our plugin’s review page. That would help immensely. ??

Regards,
Priyanka Jagtap

Hi Priyanka Jagtap, thanks a lot for the fast support.

My customer is starting the test of your plugin on a live website. After they have result they will decide if you can mention their website on your plugin page.

Thanks
Hugo

Hi @hugodebe,

Thank you for appreciating our support. That helps us to stay motivated to serve better. ??

Feel free to let us know once your client has tested our plugin.

Regards,
Priyanka Jagtap