User stats and send events statistic doesn’t writes any data

Same for me. I get no acknowledgement or evidence that emails have been sent out or to who. When I click on a “sent” email, the “Send Events” says I last sent out the email in July but the email was also sent out in September. Might be time to look for an alternative plug-in as the problems with this one haven’t been resolved for a long time.

Hi ladicm and tmfrefmodel,

The stats (i.e. what shows on the STATS page in the plugin admin) should definitely be working correctly. That should list users and their specific stats. What, if any, are the issues you are having with that?

As for the send events meta box at the bottom of an email edit screen, do you happen to know exactly when that stopped working for you? Was it with the update to version 1.0, or after that?

What option are you choosing when you send an email (test send, email to all users, email to specific user, email to list, etc.)? Does any particular option work or not work?

Can you install a plugin like https://www.ads-software.com/plugins/email-log/ and confirm that the emails you send are actually being sent?

• This reply was modified 3 years, 2 months ago by jaysupport.

Hi,

For me, the STATS page just hangs. After a couple of minutes, the page responds with:

The page you are looking for is temporarily unavailable.
Please try again later.
c766254e66f9507a90c78bf07b0ebc8e b46e59d2ac265340f52347aa8c14fbee 2d709ef38cfd8d2d7d4a5d89bfa001e3

For the send events meta box, the last entry is 07-Jun-2021.

In most cases, I send emails to all subscribers/users. I have just made changes to an email and saved it. The system responded with “Post updated” but the Save date shows Jul 19, 2021. I email to an individual user and the system responds “Email successfully sent to XXX”. I send a test email and the system responds “Email successfully sent to XXX” These 2 emails are received OK. Now when I refresh the screen for the email and look at the Send Events meta box, it still shows last send as 2021-06-07 10:13:34.

I will try installing the email-log plug-in but emails do appear to be dispatched OK.

Thanks.

My list statistic now working, but i can use only “email-user” option. When i use email all (275 people), most of people doesn’t receive e-mail and my page is blank.

For the send events meta box, i don’t have last entry because i tried to restart it. And now i send e-mail to 1 user, succesful, but there is no data in “send events meta box at the bottom of an email edit screen”. It is empty.

For the emails not sending/the blank screen, that just sounds like your server is timing out before it finishes. If you have the debug log enabled, it might give some clue about this. 275 is a lot of emails to send and I would imagine the timeout on most servers doesn’t cover the time necessary for that. Try breaking your users up into multiple groups/lists and sending to those.

As for the stats in the meta box on the email edit screen, we are trying to get to the bottom of the issue and, if this is not a conflict (which it doesn’t seem to be), we hope to have a fix for it soon.

It is interesting feedback that 275 emails is considered to be “a lot of emails”. Given that many WordPress websites have thousands of users, the requirement to send an email out to all users (e.g. a Support email notifying users of a website issue) would seem to be a standard and reasonable expectation. If Ultimate WP Mail is not able or designed to work with many hundreds or thousands of email sends, then perhaps this limitation needs to be made more clear. If there is something that administrators can do to allow these numbers to be sent, that would be helpful advice. My website has aver 1,500 users and we need to regularly send to all users. It is not practical to try to break these down into groups of 200 or so.

Thanks.

Thank you for your input. We’d love it if this weren’t the case, and will, of course, look to see if anything can be updated in a future release to help with this.

In the meantime, I just want to give you options to have it working. Does breaking them down into groups help?

Hi,

Thanks for the suggestion but unfortunately, this will not work for us. With a popular website and >1500 active users, it is not practical to keep assigning new users to groups and having to remember to send each email to every individual group. If this plug-in cannot support large numbers of users, i think we will need to look at a different option e.g. integration with MailChimp. We wanted to avoid this as it means users with Admin access will also need to use a separate third-party product. This complicates administration of periodic mailshots…. much easier with a tool like Ultimate WP Mail that works directly from the WordPress Dashboard. But if it doesn’t do the job…..

I share the same opinion and will have to think of other solutions if this can’t be fixed.