User Status Is Not Changing From Pending

  • Resolved atrap

    (@atrap)


    2 years, 3 months ago

    I have several pending users that are trying to log in but are having issues with doing so given their accounts are still marked as pending.
    I resent them their verification link email, as well as tried to approve them on my end, however every time I try approving them on my end nothing changes.

    At the top of the page, it says the user has been approved, but every time I go back to that user’s profile it still indicates how they’re pending.

    Please I’d like to fix this ASAP.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter atrap

    (@atrap)

    As a follow with additional context…

    When I go to…
    User->All Users
    I have a notification saying “User Registration: [16,000] Users pending approval.”

    However, on the tab where it has All, Administrator, Editor, Author,…, Pending (20,000) – the number here is different than the number from the “User Registration” notification above it.

    When I click the “User Registration: 16,000 Users pending approval” – I see different members there than I see in the “Pending” section.

    The users who are having issues logging in and getting approved are the users from the “User Registration” link. So it’s related to this plugin, but I’m unsure how to fix and identify the issue.
    It doesn’t matter how many times I approve via their profile or select the checkbox and then click “bulk actions”->”approve” then “apply” it still doesn’t change their user state.

    Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    Hi @atrap,

    According to our understanding, the issue was generated because you have changed the server. The already existing user status has been changed during the transformation of the users and has not been updated to the approved status.

    Approval and denying is the default feature of WordPress. If it is not changing the status, we believe this issue is on your site and server; you can confirm it by deactivating the user registration plugin and trying to approve users on your site.

    You have created multiple tickets for the same issue, so we will close this ticket and continue support from another ticket.

    Regards!

Viewing 2 replies - 1 through 2 (of 2 total)
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