User sync doesn’t sync users

  • Resolved blegrand

    (@blegrand)


    1 year, 8 months ago

    Hello, i’m using
    – MC4WP 4.9.1
    – MC4WP: Mailchimp User Sync 1.8.1
    – WP 6.1.1

    My problem :
    Whenever a user profile is updated, I can see it’s added as a new background job, but it seems the queue is never processed unless i click the “process jobs” button (and then the queue is processed flawlessly)

    => sync can only be started manually, but it never starts automatically, and background jobs just add up.

    Can you help me with this please ?

    Thanks,
    Baptiste

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Lap

    (@lapzor)

    The UserSync addon was abandoned a long time ago and is no longer supported.

    We’ve done a complete rebuild of the UserSync functionality in our Premium add-on.

    Anyway, it sounds like an issue with your WordPress cron. You can install a plugin like AdvancedCron manager to see if the Usersync cron is there, save the usersync settings to recreate the cron if it’s not there and also see if anything else might be blocking the queue.

    Hope that helps.

    Thread Starter blegrand

    (@blegrand)

    Thank you, I wasn’t aware the extension had been abandoned.
    I’ll try what you suggest, thank you ??

Viewing 2 replies - 1 through 2 (of 2 total)
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