User with a strange email can’t log in

  • Resolved Megan Walker

    (@meganvwalker)


    6 months ago

    Hi. First, thank you for the fantastic plugin, it’s exactly what I needed! I am currently developing a website where users can get logged in using your plugin. I’ve been testing with different email addresses and asking a few other people to help me out. Everything has been working great, but there is someone who has a less commonly structured email address and she can’t get logged in.

    The format of the account is like: [email protected]

    It’s for a German company with the de at the end. Is there any reason why an email structured like that wouldn’t work?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Mustafa Uysal

    (@m_uysl)

    Hi @meganvwalker,

    Thanks for using Magic Login.

    It’s for a German company with the de at the end. Is there any reason why an email structured like that wouldn’t work?

    Is she receiving login emails, or is there an issue with email deliverability? The plugin does not have specific rules for particular email addresses. However, some corporate email providers may have their own security measures. For example, Outlook (or some virus scanners for email client) can simulate email clicking behavior to verify the safety of a target URL. If this happens with a magic login email, it can invalidate the link, causing the token to expire before the actual user clicks on it.

    I suggest you to increase token validation and see if it works – you can learn more here: https://handyplugins.co/docs/magic-login-token-validity/

    I hope this helps.

    • This reply was modified 6 months ago by Mustafa Uysal. Reason: blockquote instead >
    Thread Starter Megan Walker

    (@meganvwalker)

    Thanks for the quick response @m_uysl – she gets the emails but when clicking the link it gives an invalid magic login token message. When trying again with a different email address/user account, she was able to log in fine. I will check out the increase token validation link you shared.

    Plugin Author Mustafa Uysal

    (@m_uysl)

    I will check out the increase token validation link you shared.

    Yes, please give it a try and let me know if it works. I’m happy to look into the issue further if it persists.

    Thread Starter Megan Walker

    (@meganvwalker)

    That was exactly the issue. Her companies firewall was clicking the email first, meaning it was invalid by the time she was able to click on it. Problem solved. Thanks for the fantastic support!

    Plugin Author Mustafa Uysal

    (@m_uysl)

    You’re welcome. Glad to hear it worked ??

Viewing 5 replies - 1 through 5 (of 5 total)
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