User with Invalid email Created

  • Resolved Linda1111

    (@linda1111)


    3 years, 4 months ago

    I am testing your plugin to stop manual spammers with invalid email addresses from creating accounts. I tested it myself with a fake gmail address and it worked.

    But today it didn’t work. The guy tried twice with two different emails: [email protected] and [email protected]. Both of my emails to him bounced with “mailbox unavailable”.

    A user was created with [email protected]. This was the first one. Seven minutes later he tried again with [email protected]. This user was not created.

    In my CleanTalk.org dashboard for https://SpiritualLifeMedia.com, under the Spam Log, it lists both attempts. So Weird. [email protected] is flagged as a fake email, but the user was created. [email protected] was not flaked as fake but the user was created.

    Why is this?

    How can I stop people using fake email addresses from creating accounts via my forms? This is the feature I would pay for. Or don’t I understand how your plugin works?

    Thanks for your help,
    Linda

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • I am having the same problem. Fake emails are currently being allowed by the plugin on my client’s site.

    I updated to v5.163 today and subsequently tested it using the recommended “[email protected]” three times with different forms and all three were accepted and the emails sent.

    I rolled back to v5.162, tested it again with the same email and it was accepted again.

    The plugin had been working before I updated to the latest version. It is apparently not working at this time even though I’ve rolled it back to the previous version.

    I am using the paid version BTW.

    Thank you for your attention to this.

    • This reply was modified 3 years, 4 months ago by richsadams. Reason: Update info
    Plugin Author alexandergull

    (@alexandergull)

    Hello @linda1111, @richsadams

    @linda1111, the test was failed because we direct a less sensitive filtration for order forms. To prevent your money loss in cases of false positives. We can hard-reject fake email addresses for order forms if you want. Contact us via https://cleantalk.org/my/support/open, because it is a part of paid service.

    @richsadams your case is not the same, [email protected] should be blocked anyway and any form when you are not logged in as a site admin. Make sure you do the test in incognito mode. If so and the protection still passes you through, contact us via https://cleantalk.org/my/support/open to let us know your account data.

    WBR

    Hello @alexandergull. Yes, I should have mentioned that I was able to use the test email address, “[email protected]” while not logged in and in the incognito mode on any browser.

    I opened a ticket shortly after posting my earlier note.

    Thank you.

    Plugin Author alexandergull

    (@alexandergull)

    @richsadams got it, let’s talk there.

    @alexandergull, per my note on the support page, I tried upgrading to v5.163 again and the plugin began working normally. I’m not sure why it stopped working after upgrading it the first time, but I can confirm that v5.163 is working as expected now.

    Thank you again for your prompt attention to this.

    Thank you also for the great plugin!

    Best wishes.

    Plugin Author alexandergull

    (@alexandergull)

    @richsadams You are welcome!

    Plugin Support katereji

    (@katereji)

    Hello @linda1111
    We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved”.
    If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 7 replies - 1 through 7 (of 7 total)
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