{user_ip} SmartTag Not working

  • Resolved bluevelvetelvis

    (@bluevelvetelvis)


    5 years, 8 months ago

    Hello! I have the {user_ip} SmartTag configured to display on the admin contact form e-mail. It has worked fine for months, but yesterday, all IPs are logging to the same location: 50.87.248.76. So, for instance, I received 16 form entries yesterday, and the IP reads as 50.87.248.76 for all of them.

    In WPForms > Settings > Notifications > Message, I have the field set up like this:

    {all_fields} {user_ip}

    Can you help?

    Thanks in advance!

Viewing 1 replies (of 1 total)
  • Plugin Support Ethan Choi

    (@ethanchoi)

    Hi bluevelvetelvis,

    In cases where we’ve seen similar issue, this happens because the site (or the site’s server) is running a proxy or certain caching systems. Usually caching systems will still pass along the user’s IP address, but sometimes they will not.

    The next step is to contact your site’s hosting provider or cache/proxy service (if you have one) to ask where in the headers they are passing the actual user’s IP address.

    In case they want to know, here’s where we check (and the order):

    $_SERVER['HTTP_CLIENT_IP']
$_SERVER['HTTP_X_FORWARDED_FOR']
$_SERVER['REMOTE_ADDR']

    I hope this helps ??

    • This reply was modified 5 years, 8 months ago by Ethan Choi.
Viewing 1 replies (of 1 total)
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