Username Password Error / Hack

  • Please note I cannot be sure of version, as cannot get into back office. My ISP recently migrated server, which may or not be connected.

    I attempted to log in with my correct username epony121 & password. This was rejected.

    I sent a forgot password using my username epony121, and nothing arrived at the correct email.

    I then used the correct email address. This generated a password reset to an unknown username testing1212.

    I reset the password using testing1212, and it generated strings of code related to what I presume was a security error. These srrings included my correct username, which, is the same as my root directory, and cpanel & ISP username.

    Any help and support the will enable me to reset a password to my correct username; and regain access to the back office would be much appreciated. Many thanks.

Viewing 5 replies - 1 through 5 (of 5 total)

  • There are some instructions for several methods of resetting your password in this article: Resetting Your Password

    Please read the information carefully before deciding which method might work best for you.

    Additionally, if you can mention your domain name or post a link to the site, someone might be able to take a look and see if they can give you any other information that might be helpful.

    Thread Starter eponymous1212

    (@eponymous1212)

    Clayton,

    Thank you so much for this. Due to time zone differences, I shall read it in the morning when I am fresh. In the meantime here is my domain as suggested: https://www.ntwkfirm.com

    Best,
    Denis

    Just some info that may eventually turn out to be relevant. Your site appears to still be using WordPress Version 3.5.2. That version has not been secure for some time now. Something to consider while sorting things out. Reference – Releases Category Archive

    Thread Starter eponymous1212

    (@eponymous1212)

    Much Appreciated Clayton.

    A bit of a Catch 22 for me. The site was designed by a website designer. With each WordPress update there would be formatting problems, which I then had to pay further design costs to rectify. So I tended to avoid updates. It looks like that has come home to roost.

    So step 1 will be to sort out the login issue. Then address the update issue. Many thans for your help.

    Best,
    Denis

    Thread Starter eponymous1212

    (@eponymous1212)

    Clayton,

    Thank you for all your helpful advice. I think this is too advanced for me. I was hoping it was just a question of locating msconfig, or equivalent, and editing that. I have engaged a new web designer to build a new site, so hopefully, with your invaluable information, it will be a relatively straightforward matter to resolve.

    Best,
    Denis

Viewing 5 replies - 1 through 5 (of 5 total)
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